What Will Be The Bot Services Market Size And Growth Rate By 2029?
The bot services market grew remarkably from $5.33 billion in 2024 to a predicted value of $7.11 billion in 2025, at a compound annual growth rate (CAGR) of 33.4%. The bot services market size’s growth during the historic period can be attributed to a surge in AI and ML advancements, increased customer demand, chatbot integration, mobile app integration, and a shift towards conversational interfaces.
Fast-forward to the forecast period, the same market is projected to evolve into a $24.37 billion industry by 2029, growing at a staggering CAGR of 36.1%. Factors contributing to this anticipated exponential growth include a strategic focus on global expansion, self-learning capabilities, security, RPA and bot integration, and integration with CRM systems. It’s also likely to be influenced by emerging trends such as advancements in AI, rising customer expectations, chatbot integration, voice-based and conversational AI, and automation in customer service.
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What Is Driving The Increase in Bot Services Market Size?
The bot services market has seen increased growth due to the surge in bot utilization across various sectors. Bots, which can interact with humans through text messages, videos, or audio, eliminate the need for specific human instructions in automating tasks, thereby cutting operational costs and increasing employee efficiency.
As an example, a 2022 survey conducted by Tidio found that 62% of customers use online chatbots for customer service, while 74% of business owners expressed satisfaction with the bot services provided. These stats highlight the positive impact and growing importance of bot services in today’s businesses.
What Are The Major Segments In The Global Bot Services Market?
1) By Type: Text, Audio, Video
2) By Service: Framework, Platform
3) By Deployment: Social, Media, SMS, Website, Cloud
4) By End-User: BFSI, Retail, Healthcare, Media And Entertainment, Telecom, Travel, Government
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Who Are The Major Players In The Bot Services Market?
Significant players operating in the bot services market include Microsoft Corporation, International Business Machines Corporation, Meta Platforms Inc., Amazon Web Services, Nuance Communications Inc., Aspect Software, Inbenta Technologies Inc., Creative Virtual Ltd., CogniCor, Astute Inc., Google LLC, Kore Inc., Next IT Corporation, Avaamo Inc., Rasa Technologies GmbH, Oracle, Artificial Solutions, eGain, Baidu, Alvaria, SAP, CM.com, Gupshup, Pandorabots, Botego, Chatfuel, Pypestream, Webio, and ServisBOT.
What Are The Key Trends in The Bot Services Market?
The bot services market has seen a significant rise in the integration of advanced technologies like AI, natural language processing (NLP), and voice-activation tech by leading market players aiming to reinforce their market position. An example of this is LogicHub’s launch of AuDRA, the first AI threat-detection bot, in May 2022. This bot aids in the detection of threats across network, cloud, endpoint, and hybrid data sources.
Which Region Dominates The Bot Services Market Globally?
In 2024, North America held the largest piece of the bot services market. Other regions covered in the bot services market report include Asia-Pacific, Western Europe, Eastern Europe, South America, Middle East, and Africa.
What Does The Bot Services Market Report 2025 Offer?
Bot services refer to web services that allow interaction with bots using text, graphics, or speech. These services aim to automate processes without human guidance, hence increasing work efficiency and reducing operational time. Additionally, the Bot Services Market research report from The Business Research Company offers global market size, growth rate, regional shares, competitor analysis, detailed segments, trends, and opportunities.
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