The Contact Center Analytics Global Market Report 2023, provides comprehensive information on the contact center analytics market across 60+ geographies in the seven regions – Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa for the 27 major global industries. The report covers a ten year historic period – 2010-2021, and a ten year forecast period – 2023-2032.
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According to The Business Research Company’s latest report, “Contact Center Analytics Global Market Report 2023,” the contact center analytics market is poised for remarkable growth. In 2022, its valuation stood at $1.65 billion, and it is projected to surge to $1.93 billion by 2023, exhibiting an impressive compound annual growth rate (CAGR) of 16.7%.
However, it’s crucial to note that the global economic landscape faces unique challenges due to the Russia-Ukraine conflict. This ongoing conflict has introduced substantial disruptions in global economic recovery from the COVID-19 pandemic, especially in the short term. Economic sanctions imposed on several countries, soaring commodity prices, and the resultant supply chain interruptions have contributed to widespread inflation across goods and services, thus impacting various global markets.
Despite these challenges, the contact center analytics market is anticipated to experience robust growth in the coming years. By 2027, its market size is projected to reach $3.53 billion, with a CAGR of 16.3%. This underscores the enduring importance and resilience of this industry within the ever-evolving global business landscape.
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New product innovation is the key trend gaining popularity in the contact center analytics market. Major companies operating in the contact center analytics market are focused on innovating new products that could provide better solutions for contact center analytics used in call centers or businesses involving high volume calls and strengthen their position. For instance, in December 2020, Avaya Holdings Corp, a US-based multinational company operating in the contact center and unified communication solutions organization, introduced its unique contact analytics integrated with Oracle Cloud Stack known as Avaya Analytics 4.1. The unique features of Avaya Analytics 4.1 enable enterprises to derive current business measures from real-time event collection and processing, allowing supervisors in contact centers to analyze trends to improve agent performance. It displays the contact center site’s performance overview on dashboards in Avaya IX Workspaces for Oceana’s current contact center performance information in real-time, which helps in monitoring the statistics.
The contact center analytics market is segmented:
1) Contact Center Analytics Market By Component: Software, Services
2) Contact Center Analytics Market By Enterprise Size: Large Enterprises, Small and Medium Enterprises
3) Contact Center Analytics Market By Deployment Mode: Cloud, On Premise
4) Contact Center Analytics Market By Applications: Automatic Call Distributor, Log Management, Risk and Compliance Management, Real-time Monitoring and Reporting, Workforce Optimization, Customer Experience Management, Other Applications
5) Contact Center Analytics Market By Verticals: BFSI, Healthcare and Life Sciences, Manufacturing, Retail and Consumer Goods, Energy and Utilities, Telecom and IT, Travel and Hospitality, Government and Defense, Other Verticals
Top Major Players
North America was the largest region in the contact center analytics market in 2022.
The table of contents in TBRC’s contact center analytics market report includes:
1. Executive Summary
2. Contact Center Analytics Market Characteristics
3. Contact Center Analytics Market Trends And Strategies
4. Contact Center Analytics Market – Macro Economic Scenario
5. Contact Center Analytics Market Size And Growth
……..
26. Africa Contact Center Analytics Market
27. Contact Center Analytics Market Competitive Landscape And Company Profiles
28. Key Mergers And Acquisitions In The Contact Center Analytics Market
29. Contact Center Analytics Market Future Outlook and Potential Analysis
30. Appendix
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https://www.thebusinessresearchcompany.com/report/cloud-based-contact-center-global-market-report
https://www.thebusinessresearchcompany.com/report/software-products-global-market-report
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