How has the artificial intelligence in e-commerce market evolved, and where is it heading next?
The artificial intelligence in e-commerce market size has grown rapidly in recent years. It will grow from $8.06 billion in 2024 to $9.19 billion in 2025 at a compound annual growth rate (CAGR) of 14.0%. The growth in the historic period can be attributed to demand for personalized shopping experiences, improved search and discovery, chatbots and virtual assistants, government support for ai development.
The artificial intelligence in e-commerce market size is expected to see rapid growth in the next few years. It will grow to $16.42 billion in 2029 at a compound annual growth rate (CAGR) of 15.6%. The growth in the forecast period can be attributed to increasing focus on customer data analytics, increasing investments in the ai in e-commerce, growing demand for ai-powered product recommendations, increasing use of ai in supply chain management, increasing use of ai in fraud detection. Major trends in the forecast period include technological advancements in ai, voice commerce expansion, supply chain optimization, ai-enhanced customer support, conversational e-commerce.
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What are the key drivers behind the rapid expansion of the artificial intelligence in e-commerce market?
The spike in online shopping is expected to propel the growth of artificial intelligence in the e-commerce market going forward. Online shopping refers to buying goods or services from a seller over the Internet using a web browser or a mobile app. Artificial intelligence in e-commerce is used in online shopping to enhance the customer experience and streamline business processes for pricing optimization and inventory management. For instance, in August 2023, Shopify Inc., a Canada-based e-commerce company, the global e-commerce market is projected to reach $4.8 trillion by 2025 and is anticipated to continue growing in the following years. This trend highlights the increasing profitability of cross-border e-commerce for online retailers. By 2027, approximately 23% of total retail sales are expected to take place online. Therefore, the spike in online shopping is driving the growth of artificial intelligence in the e-commerce market.
What is the segmentation for the artificial intelligence in e-commerce market?
The artificial intelligence in e-commerce market covered in this report is segmented –
1) By Technology: Natural language processing (NLP), Deep Learning, Machine Learning
2) By Deployment: Cloud, On-Premise
3) By Application: Customer Relationship Management, Supply Chain Analysis, Fake Review Analysis, Warehouse Automation, Merchandizing, Product Recommendation, Customer Service, Other Applications
4) By End User: Information Technology(IT) And Telecommunication, Retail And E-Commerce, Banking, Financial Services and Insurance (BFSI), Healthcare, Manufacturing, Automotive, Other End User
Subsegments:
1) By Natural Language Processing (NLP): Chatbots And Virtual Assistants, Sentiment Analysis Tools, Language Translation Services, Text Analytics
2) By Deep Learning: Image Recognition Systems, Recommendation Engines, Customer Behavior Prediction Models, Fraud Detection Systems
3) By Machine Learning: Predictive Analytics, Personalization Algorithms, Inventory Management Solutions, Dynamic Pricing Models
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Who are the most influential companies in the artificial intelligence in e-commerce market?
Major companies operating in the artificial intelligence in e-commerce market are Apple Inc., Google LLC, Microsoft Corporation, Amazon Web Services Inc., Siemens AG, Intel Corporation, The International Business Machines Corporation, Oracle Corporation, SAP SE, Nvidia Corporation, Sentient Technologies, Bloomreach, Aidaptive, Coveo, Dynamic Yield, Persado, Emarsys eMarketing Systems, Syte, Bluecore, Twiggle, Kindred AI, ViSenze, Gorgias, Layer 6 Inc., Nauto.
What are the most influential trends expected to drive the artificial intelligence in e-commerce market forward?
Major companies operating in artificial intelligence in the e-commerce market are developing new technologies, such as generative AI e-commerce SaaS to sustain their position in the market. Generative AI technology in e-commerce SaaS platforms allows users to experience personalized, automated inventory control, and innovative product discovery. For instance, in May 2023, Hype, an India-based e-commerce company, launched a generative AI e-commerce software-as-a-service (SaaS) platform. This platform aims to revolutionize online e-commerce by enabling merchants to create, optimize and manage online stores. This platform uses an advanced artificial intelligence and machine learning framework that continually learns and adapts to each store’s unique data patterns.
What are the major regional insights for the artificial intelligence in e-commerce market, and which region holds the top position?
North America was the largest region in the artificial intelligence in e-commerce market in 2024. The regions covered in artificial intelligence in the e-commerce market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.
What Does The Artificial Intelligence In E-commerce Market Report 2025 Offer?
The artificial intelligence in e-commerce market research report from The Business Research Company offers global market size, growth rate, regional shares, competitor analysis, detailed segments, trends, and opportunities.
Artificial intelligence in e-commerce refers to applying AI technologies and techniques to enhance various aspects of online shopping and improve the overall customer experience in electronic commerce. AI is used in e-commerce to improve the customer experience, increase sales, optimize operations and reduce costs.
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