Updated 2025 Market Reports Released: Trends, Forecasts to 2034 – Early Purchase Your Competitive Edge Today!
What Is the Present and Future Market Size for Case Management?
The case management market size has started gaining a significant momentum recently. It grew from $7.43 billion in 2024 to $8.01 billion in 2025 at a Compound Annual Growth Rate (CAGR) of 7.9%. The growth in the historic period emanated from continuous improvement and workflow automation, industry-specific requirements, mobile accessibility, focus on security and data privacy, advancements in data analytics, and integration with other business systems. The future of case management market appears even brighter. It is predicted to grow to $12.4 billion in 2029 at a CAGR of 11.5%. The growth in the forecast period can be attributed to focus on healthcare case management, industry-specific customization, focus on security and data privacy, rise of remote work and mobile accessibility, and increasing regulatory complexity. Major trends in the forecast period include vendor innovation and competition, continuous process improvement, focus on healthcare case management, industry-specific customization, remote work and mobile accessibility, customer-centric solutions, emphasis on digital transformation.
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What Are Some Key Drivers for the Growth of Case Management Market?
The significant increase in healthcare organizations deploying rectification solutions for various case management functions is driving the case management market. Primarily, rectification solutions are deployed to reduce errors in data, protect health records, and for other essential reasons. These solutions are effective in managing data digitally while ensuring data protection. Case management supports a complex process that requires blending of electronic workflow and human tasks to avoid errors. For instance, according to the Office of the National Coordinator for Health Information Technology, as of 2021, four out of every five office-based physicians and virtually all non-federal acute care hospitals had implemented a certified EHR. Thus, the adoption of rectification solutions for various case management functions is expected to expedite the case management market growth.
What Are the Key Segments in the Case Management Market?
1) By Component: Solution, Services
2) By Business Function: Service Request, Fraud Detection and Anti-Money Laundering, Incident Management, Investigation Management, Legal Workflow Management
3) By Deployment Mode: Cloud, On-premises
4) By Organization Site: Small and Medium-sized Enterprises (SMEs), Large Enterprises
5) By Verticals: Banking, Financial Services, and Insurance (BFSI), Government, Healthcare, IT and telecom, Retail, Manufacturing, Other Verticals
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Who Are the Prominent Players in the Case Management Market?
Major companies operating in the case management market include DST Systems Inc., Pegasystems Inc., Kofax Inc., Dell Technologies Inc., Newgen Software Technologies Limited, Hyland Software Inc., Appian Corporation, Bonterra Solutions Inc., Nuxeo SA, Kissflow Inc., International Business Machines Corporation, Themis Solutions Inc. (Clio), Filevine Inc., CASEpeer LLC, Smokeball LLC, MyCase Inc., Assembly Software Inc., Rocket Matter LLC, INSZoom Technologies Inc., Legal Files Software Inc., Needles Case Management Software, PracticePanther Legal Software, Zola Suite LLC, Abacus Data Systems Inc., Actionstep Inc., Gavel & Gown Software Inc., Bill4Time LLC, Northern Case Management, VONA Case Management, PriMedical Inc., Cerner Corporation, Epic Systems Corporation, Allscripts Healthcare Solutions Inc., Athenahealth Inc., AdvancedMD Inc., Kareo Inc.
What Trends Are Shaping the Case Management Market?
Technological advancement is a key trend gaining popularity in the case management market. Key players are focusing on offering AI-based case management software to strengthen their market position. For instance, Sprinklr, a US-based software company, offers AI-powered case management software for automating workflows and streamlining case handling. It uses AI, listening and monitoring tools, and unified customer experience management platform to discern customer sentiment, filter cases, and automate workflows, leading to easy case handling, focused case management, and quick case resolutions.
Which Region Witnessed the Most Substantial Growth in the Case Management Market?
North America was the largest region in the case management market in 2024. Other regions covered in the case management market report are Asia-Pacific, Western Europe, Eastern Europe, South America, Middle East, Africa.
What Does The Case Management Market Report 2025 Offer?
The Case Management Market research report from The Business Research Company offers global market size, growth rate, regional shares, competitor analysis, detailed segments, trends, and opportunities. Case Management refers to methods for managing data relationships, documents, and processes for cases that require action and resolution, such as investigations, service requests, and incidents. The benefits of case management include digital record-keeping decreasing paperwork and centralized data management allowing for remote access.
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