Citizen Services AI Market
Overview and Scope
Citizen services AI refers to the use of artificial intelligence for citizen services. These include computer programs that simulate human conversations over chat to improve customer support. The citizen services AI is used to access justice, assist users in navigating healthcare systems, and democratize knowledge.
Sizing and Forecast
The citizen services ai market size has grown exponentially in recent years. It will grow from $4.48 billion in 2023 to $6.64 billion in 2024 at a compound annual growth rate (CAGR) of 48.3%. The growth in the historic period can be attributed to government modernization initiatives, digital transformation in public services, increased citizen expectations, budget constraints, rising demand for self-service options.
The citizen services ai market size is expected to see exponential growth in the next few years. It will grow to $29.93 billion in 2028 at a compound annual growth rate (CAGR) of 45.7%. The growth in the forecast period can be attributed to expansion of ai in public sector services, enhanced personalization in citizen engagement, growing demand for automation, accelerated adoption of chatbots and virtual assistants, focus on accessibility and inclusivity. Major trends in the forecast period include ai-powered chatbots for instant assistance, multichannel citizen interaction, predictive analytics for service optimization, ai in decision support for government agencies, emphasis on ethical and responsible ai in public services.
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Segmentation & Regional Insights
The citizen services ai market covered in this report is segmented –
1) By Technology: Machine Learning, Natural Language Processing (NLP), Image Processing, Face Recognition
2) By Application: Traffic And Transportation Management, Healthcare, Public Safety, Utilities, Other Applications
North America was the largest region in the citizen services AI market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the citizen services ai market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa
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Major Driver Impacting Market Growth
The increasing adoption of automation is expected to drive the growth of the citizen services AI market. Automation refers to technological applications where the amount of human input is reduced and covers a variety of applications, such as home automation, IT automation, and business process automation. Citizen services AI uses different automation resources that enable tasks that formerly required human intelligence, such as interpreting speech, text, or image content and searching for patterns and anomalies, to be handled by artificial intelligence. For instance, in May 2022, according to the International Business Machines Corporation (IBM), a US-based technology company, 35% of businesses worldwide used artificial intelligence (AI) in 2022, which is an increase of 4% from 2021. In addition, there was a 13% increase in organizations adopting artificial intelligence (AI) in 2022 compared to 2021. More organizations are turning to automation, artificial intelligence (AI), and machine learning as they continue to pivot and adapt in response to the pandemic. Therefore, the increased adoption of automation will drive the citizen services AI market growth.
Key Industry Players
Major companies operating in the citizen services ai market report are Accenture plc, Huawei Technologies Co. Ltd., Amazon Web Services Inc., International Business Machines Corporation (IBM), Intel Corporation, NEC Corporation, Idemia Identity & Security USA LLC, Fujitsu Limited, HID Global Corporation, Suprema Inc., Cognitec Systems GmbH, Iris ID Systems Inc., ZKTeco Inc., Ayonix Corporation, Herta Security S. L., IriTech Inc., Princeton Identity Inc., VoiceIt Technologies LLC, Bioid Technologies AG, Biomatiques Identification Solutions Pvt. Ltd., ID R&D Inc., FacePhi S. A., ImageWare Systems Inc., BioConnect Corp., Crossmatch Technologies Inc., Aware Inc., M2SYS Technology, IrisGuard UK Ltd., FaceFirst Inc., Daon Holdings Limited, Innovatrics s. r. o., BioID AG, HYPR Corp., Veridium Ltd.
The citizen services ai market report table of contents includes:
1. Executive Summary
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