The cloud telephony services global market report 2024 from The Business Research Company provides comprehensive market statistics, including global market size, regional shares, competitor market share, detailed segments, trends, and opportunities. This report offers an in-depth analysis of current and future industry scenarios, delivering a complete perspective for thriving in the industrial automation software market.
Cloud Telephony Services Market, 2024 report by The Business Research Company offers comprehensive insights into the current state of the market and highlights future growth opportunities.
Market Size —
The cloud telephony services market size has grown rapidly in recent years. It will grow from $27.20 billion in 2023 to $31.88 billion in 2024 at a compound annual growth rate (CAGR) of 17.2%. The growth in the historic period can be attributed to Increasing demand for flexible communication solutions, rise of artificial intelligence and automation, demand for real-time analytics and reporting, growth of small and medium-sized enterprises (SMES), evolution of WebRTC (web real-time communication).
The cloud telephony services market size is expected to see rapid growth in the next few years. It will grow to $60.77 billion in 2028 at a compound annual growth rate (CAGR) of 17.5%. The growth in the forecast period can be attributed to growing adoption of cloud based solution, rising adoption of VoIP technology, increasing use of virtual phone numbers, raising demand for advanced communication services, growing mobile workforce. Major trends in the forecast period include technological innovations in voice recognition and natural language processing., expansion of e-commerce businesses, integration with collaboration tools, shift towards subscription-based models, expansion of the gig economy.
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Scope Of Cloud Telephony Services Market
The Business Research Company’s reports encompass a wide range of information, including:
1. Market Size (Historic and Forecast): Analysis of the market’s historical performance and projections for future growth.
2. Drivers: Examination of the key factors propelling market growth.
3. Trends: Identification of emerging trends and patterns shaping the market landscape.
4. Key Segments: Breakdown of the market into its primary segments and their respective performance.
5. Focus Regions and Geographies: Insight into the most critical regions and geographical areas influencing the market.
6. Macro Economic Factors: Assessment of broader economic elements impacting the market.
Cloud Telephony Services Market Overview
Market Drivers –
The increasing use of virtual phone numbers is expected to propel the growth of the cloud telephony service market going forward. Virtual phone numbers refer to telephone numbers that are not directly associated with a traditional phone line and can be routed to any device or phone number of the user’s choosing. The use of virtual phone numbers is increasing due to the rising adoption of remote work arrangements and the need for flexible communication solutions. Cloud telephony services facilitate the increasing use of virtual phone numbers by offering scalable and flexible communication solutions accessible over the internet. For instance, according to data from Vonage, a US-based cloud communications solutions provider, businesses in the US have a 35% year-over-year increase in the adoption of virtual phone numbers since 2021. Therefore, the increasing use of virtual phone numbers drives the growth of the cloud telephony service market.
Market Trends —
Major companies operating in the cold chain temperature monitoring market are developing innovative temperature trackers, such as CubiSens XT1, to enhance real-time monitoring and ensure the integrity of temperature-sensitive products throughout the supply chain. CubiSens XT1 is a tracker that utilizes various sensor technologies to measure and record temperature conditions at different product transportation and storage stages. For instance, in September 2022, CubeWorks, a US-based technology company, launched CubiSens XT1. CubiSens XT1 aims to provide a comprehensive solution for monitoring and optimizing agricultural processes. It integrates various sensors and technologies to gather data on environmental conditions, crop health, soil moisture, and other relevant factors. The ultimate goal is to help farmers make informed decisions, increase crop yields, optimize resource usage, and improve overall efficiency and sustainability in agriculture.
The cloud telephony services market covered in this report is segmented —
1) By Network: Public Switched Telephone Networks (PSTNs), Voice Over Internet Protocol (VoIP)
2) By Deployment Type: Cloud, Hosted
3) By Enterprise: Small And Medium Enterprises (SMEs), Large Enterprises
4) By Application: Conferencing, Multi-Level Ivr, Sales And Marketing, Customer Relationship Management (CRM)
5) By End User Industry: Telecom And IT, Banking, Financial Services And Insurance (BFSI), Government, Health Care, Media And Entertainment, Education, Retail, Other End User Industries
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Regional Insights —
North America was the largest region in the cloud telephony services market in 2023. The regions covered in the cloud telephony services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.
Key Companies —
Major companies operating in the cloud telephony services market are Microsoft Corporation, Cisco Systems Inc., Singapore Telecommunications Limited, EPAM Systems, Inc, Zoom Video Communications Inc., Twilio Inc., Avaya Inc., RingCentral Inc., Genesys Telecommunications Laboratories Inc., Vonage Holdings Corp., Mitel Networks Corporation, Five9 Inc., 8×8 Inc., VOXX International, Freshworks Inc., Kaleyra Inc., Fuze Inc., Nextiva Inc., Redcentric plc., Jive Communications Inc., Dialpad Inc., Talkdesk Inc., Telnyx LLC, Plivo Inc., Flowroute Inc.
Table of Contents
1. Executive Summary
2. Cloud Telephony Services Market Report Structure
3. Cloud Telephony Services Market Trends And Strategies
4. Cloud Telephony Services Market — Macro Economic Scenario
5. Cloud Telephony Services Market Size And Growth
…..
27. Cloud Telephony Services Market Competitor Landscape And Company Profiles
28. Key Mergers And Acquisitions
29. Future Outlook and Potential Analysis
30. Appendix
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