Communication Software Market Outlook 2024-2033: Trends and Projections

The communication software global market report 2024 from The Business Research Company provides comprehensive market statistics, including global market size, regional shares, competitor market share, detailed segments, trends, and opportunities. This report offers an in-depth analysis of current and future industry scenarios, delivering a complete perspective for thriving in the industrial automation software market.

Communication Software Market, 2024 report by The Business Research Company offers comprehensive insights into the current state of the market and highlights future growth opportunities.

Market Size –
The communication software market size has grown rapidly in recent years. It will grow from $1.18 billion in 2023 to $1.31 billion in 2024 at a compound annual growth rate (CAGR) of 10.6%. The growth in the historic period can be attributed to proliferation of smartphones and mobile devices, social media platforms, development of computer networks, adoption of the internet, increasing security concerns.

The communication software market size is expected to see rapid growth in the next few years. It will grow to $1.94 billion in 2028 at a compound annual growth rate (CAGR) of 10.3%. The growth in the forecast period can be attributed to globalization, real-time communication, growing popularity of voice-controlled devices, adoption of standardized IP protocols, instant messaging platforms. Major trends in the forecast period include advances in computing technology, 5G technology, emergence of new technologies, proliferation of IoT devices, blockchain technology, augmented reality (AR) and virtual reality (VR) technologies.

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Scope Of Communication Software Market
The Business Research Company’s reports encompass a wide range of information, including:

1. Market Size (Historic and Forecast): Analysis of the market’s historical performance and projections for future growth.

2. Drivers: Examination of the key factors propelling market growth.

3. Trends: Identification of emerging trends and patterns shaping the market landscape.

4. Key Segments: Breakdown of the market into its primary segments and their respective performance.

5. Focus Regions and Geographies: Insight into the most critical regions and geographical areas influencing the market.

6. Macro Economic Factors: Assessment of broader economic elements impacting the market.

Communication Software Market Overview

Market Drivers –
The need for remote collaboration is expected to propel the growth of the communication software market going forward. Remote collaboration refers to working with a team from different locations, utilizing technology to communicate and coordinate effectively. Communication software facilitates remote collaboration by providing tools for video conferencing, messaging, file sharing, and real-time collaboration on documents and projects. For instance, in September 2022, according to The Census Bureau, a US-based principal agency of the Federal Statistical System, in 2021, the number of people primarily working from home tripled, rising from 5.7% (about 9 million people) to 17.9% compared to the previous two years. Therefore, the increasing need for remote collaboration is driving the communication software market.

Market Trends –
Major companies operating in the communication software market are developing innovative products, such as AI-powered employee listening solutions, to improve efficiency and effectiveness in communication processes. AI-powered employee listening solution is a communication software that improves corporate communications and enhances employee experiences. For instance, in April 2023, Simpplr, a US-based AI-powered platform, launched an AI-powered employee listening Solution, providing real-time insights into employee experiences to enhance company culture. This solution combines active and passive listening to provide AI-driven insights that help organizations improve their employee experience, enabling them to listen better, learn faster, and lead smarter. The technology includes real-time feedback analysis, active and passive listening capabilities, and a perception dashboard that identifies employee themes, sentiment patterns, and internal standards.

The communication software market covered in this report is segmented –

1) By Software Type: Unified Communications, Network Management, Customer Experience Management, Other Software Types
2) By Deployment Model: On-Premise, Cloud
3) By Enterprise Size: Large Enterprises, Small And Medium Enterprises
4) By Industry Vertical: Banking, Financial Services And Insurance (BFSI), Manufacturing, Retail, Healthcare, Information Technology (IT) And Telecommunications, Other Industry Verticals

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Regional Insights –
North America was the largest region in the communication software market in 2023. The regions covered in the communication software market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

Key Companies –
Major companies operating in the communication software market are Microsoft Corporation, Verizon Communications Inc., International Business Machines Corporation, Cisco Systems Inc., Oracle Corporation, SAP SE, Salesforce Inc., Adobe Inc., Xerox Corporation, Zoom Video Communications Inc., Twilio Inc., Open Text Corporation, Atlassian Corporation, Avaya Holdings Corp., RingCentral Inc., Genesys Cloud Services Inc., Mitel Networks Corporation, Quadient, Zoho Corporation, 8×8 Inc., Newgen Software Technologies Limited, MHC Automation, GuideSpark Inc., Simpplr Inc., Firstup Inc., Nudge Corporation

Table of Contents

1. Executive Summary
2. Communication Software Market Report Structure
3. Communication Software Market Trends And Strategies
4. Communication Software Market – Macro Economic Scenario
5. Global Communication Software Market Size and Growth
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32. Global Communication Software Market Competitive Benchmarking
33. Global Communication Software Market Competitive Dashboard
34. Key Mergers And Acquisitions In The Communication Software Market
35. Communication Software Market Future Outlook and Potential Analysis
36. Appendix

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