Categories: Market Research

Customer Journey Mapping Software Market Forecast 2024-2033: Projected CAGR, Key Drivers, And Trends

Overview and Scope
The customer journey mapping software refers to software tool that records and presents information of customers’ interactions with a company. From buying products online to accessing customer service on the phone to airing grievances on social media is done with the customer journey mapping software. The customer journey mapping software is used for customer experience and direct the customer’s connection or transaction with service or product.

Sizing and Forecast
The customer journey mapping software market size has grown rapidly in recent years. It will grow from $12.39 billion in 2023 to $14.51 billion in 2024 at a compound annual growth rate (CAGR) of 17.1%. The growth in the historic period can be attributed to shifting customer-centric focus, digital transformation, rise of omnichannel marketing, data-driven insights, improved understanding of customer behavior..

The customer journey mapping software market size is expected to see rapid growth in the next few years. It will grow to $28.47 billion in 2028 at a compound annual growth rate (CAGR) of 18.4%. The growth in the forecast period can be attributed to adoption of ai and predictive analytics, demand for personalization, cross-functional collaboration, increased competition and differentiation, focus on customer retention and loyalty.. Major trends in the forecast period include emotional journey mapping, integration with crm systems, emphasis on customer retention, mobile-centric capabilities, collaborative workflows..

To access more details regarding this report, visit the link:
https://www.thebusinessresearchcompany.com/report/customer-journey-mapping-software-global-market-report

Segmentation & Regional Insights
The customer journey mapping software market covered in this report is segmented –

1) By Component: Software, Services, Consulting Services
2) By Organization Size: Small and Medium Enterprises, Large Enterprises
3) By Deployment: On-Premise, Cloud-based
4) By End Users: BFSI, Retail And Consumer Goods, Media And Entertainment, Healthcare And Pharmaceutical, Automotive, IT And Telecommunication, Travel And Hospitality, Education, Other End Users

North America was the largest region in the customer journey mapping software market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the customer journey mapping software market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa

Intrigued to explore the contents? Secure your hands-on sample copy of the report:
https://www.thebusinessresearchcompany.com/sample.aspx?id=7277&type=smp

Major Driver Impacting Market Growth
Increasing focus on improving data quality and security of customer data is expected to propel the growth of the customer journey mapping software market going forward. Data quality measures the condition of data, relying on factors such as how useful it is to the specific purpose, completeness, accuracy, timeliness, consistency, validity, and uniqueness. Customer journey mapping would tell the story of the customer’s experience from start to finish from initial contact, by the process of engagement, and into a long-term relationship, by giving critical information about key interactions along the way. For instance, in 2022, According to the O’Reilly AI Adoption in the Enterprise 2022 report, 48% of respondents use data analysis, machine learning, or AI tools to address data quality issues. Therefore, the increasing focus on improving data quality and security of customer data is driving the customer journey mapping software market growth.

Key Industry Players
Major companies operating in the customer journey mapping software market report are Smaply GmbH, Touchpoint Technologies LLC, UXPressia Inc., Adobe Inc., TandemSeven Inc., Contentsquare SAS, Glassbox Digital UK Ltd., CleverTap Inc., MoEngage Inc., Lucid Holdings LLC, WebEngage Marketing Cloud Solutions Private Limited, Salesforce. com Inc., Custellencia LLC, Gliffy Inc., Canvas GFX Inc., Fresko Inc., Whatfix Inc., Cemantica Labs Private Limited, Pipedrive Inc., SurveySparrow Inc., The Rocket Science Group LLC, RealtimeBoard Inc., Smartsupp s. r. o., Hotjar Limited, Mixpanel Inc., FullStory Inc., UserZoom Technologies Inc., UserTesting Inc., Qualtrics LLC, Medallia Inc., Clarabridge Inc.

The customer journey mapping software market report table of contents includes:

1. Executive Summary

2. Customer Journey Mapping Software Market Characteristics

3. Customer Journey Mapping Software Market Trends And Strategies

4. Customer Journey Mapping Software Market – Macro Economic Scenario

5. Global Customer Journey Mapping Software Market Size and Growth
.
.
.

31. Global Customer Journey Mapping Software Market Competitive Benchmarking

32. Global Customer Journey Mapping Software Market Competitive Dashboard

33. Key Mergers And Acquisitions In The Customer Journey Mapping Software Market

34. Customer Journey Mapping Software Market Future Outlook and Potential Analysis

35. Appendix

Top Major Players:

Smaply GmbH

UXPressia Inc

Adobe Inc

TandemSeven Inc

Contentsquare SAS

Explore the trending research reports from TBRC:

Contact Us:
The Business Research Company
Europe: +44 207 1930 708
Asia: +91 88972 63534
Americas: +1 315 623 0293

Email: info@tbrc.info 

Follow Us On:
LinkedIn: https://in.linkedin.com/company/the-business-research-company 
Twitter: https://twitter.com/tbrc_info 
Facebook: https://www.facebook.com/TheBusinessResearchCompany 
YouTube: https://www.youtube.com/channel/UC24_fI0rV8cR5DxlCpgmyFQ 
Blog: https://blog.tbrc.info/ 
Healthcare Blog: https://healthcareresearchreports.com/ 
Global Market Model: https://www.thebusinessresearchcompany.com/global-market-model 

Good PR News

Recent Posts

Philippines Video Surveillance Market Analysis, Size, Share, Growth, Trends and Forecast

Philippines Video Surveillance Market Overview The Philippines Video Surveillance market, a critical component of the country's…

20 mins ago

Poland Generic Drugs Market Analysis, Trends, Growth, Share and Forecast – 2030

Poland Generic Drugs Market Overview The Poland generic drugs market, valued at USD 22.14 billion in…

21 mins ago

Indonesia Prefilled Syringes Market Industry Analysis, Growth, Trends and Forecast – 2030

Indonesia Prefilled Syringes Market Overview The Indonesia Prefilled Syringes Market was valued at USD 350 million in 2023 and…

25 mins ago

Australia Automotive Engine Oil Market Future Growth, Competitive Analysis and Forecast 2030

Comprehensive Analysis Highlights Key Market Drivers, Trends, Challenges, and Opportunities The Australia Automotive Engine Oil Market was…

26 mins ago

Australia Ceramic Sanitary Ware Market Analysis, Size, Share, Growth, Trends and Forecast -2030

Australia Ceramic Sanitary Ware Market: An In-Depth Overview The Australia Ceramic Sanitary Ware Market is witnessing robust…

30 mins ago

United Kingdom Automotive Engine Oil Market Trends, Size , Industry Share and Growth 2030

United Kingdom Automotive Engine Oil Market Overview The United Kingdom Automotive Engine Oil Market size was valued…

31 mins ago