What are the recent trends in market size and growth for the digital business support systems (bss) market?
The digital business support systems (BSS) market size has grown rapidly in recent years. It will grow from $6.99 billion in 2024 to $8.31 billion in 2025 at a compound annual growth rate (CAGR) of 19.0%. The growth in the historic period can be attributed to the rising telecommunications industry, the rise of e-commerce, the rising threat of cyber-attacks, increasing global internet penetration, and the proliferation of smartphones and mobile devices.
The digital business support systems (BSS) market size is expected to see rapid growth in the next few years. It will grow to $16.44 billion in 2029 at a compound annual growth rate (CAGR) of 18.6%. The growth in the forecast period can be attributed to increasing demand for personalized customer interactions, growing adoption of digital banking, increasing online financial services, rising demand for advanced billing, and rising demand for customer management. Major trends in the forecast period include digital technologies, adoption of 5G technology, artificial intelligence (AI) and machine learning technologies, Internet of Things (IoT) ecosystem, and blockchain technology.
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What are the key forces behind the digital business support systems (bss) market’s growth in recent years?
The growing adoption of cloud computing is expected to propel the growth of the digital business support system (BSS) market going forward. Cloud computing refers to the on-demand availability of computing resources, such as storage and infrastructure, as services over the internet. The adoption of cloud computing arises because of cost efficiency, scalability, flexibility, accessibility, innovation, and agility. Digital business support systems are essential components of cloud computing platforms for managing customer relationships, enabling service delivery, ensuring accurate billing, providing customer support, and facilitating business analysis. For instance, in December 2023, according to the European Commission, a UK-based government body, in 2023, the proportion of EU enterprises purchasing cloud computing services rose by 4.2 percentage points compared to 2021. Therefore, the growing adoption of cloud computing is driving the digital business support system (BSS) market.
What are the major segments of the digital business support systems (bss) market?
The digital business support systems (BSS) market covered in this report is segmented –
1) By Component: Solution, Services
2) By Deployment: Public Cloud, Private Cloud, Hybrid Cloud
3) By Enterprise Size: Small And Medium Sized Enterprises, Large Enterprises
4) By Vertical: Banking, Financial Services And Insurance (BFSI), Information Technology (IT) And Information Technology Enabled Services (ITES), Telecommunications, Retail And E-commerce, Media And Entertainment, Manufacturing, Energy And Utilities, Other Verticals
Subsegments:
1) By Solution: Billing And Charging Solutions, Customer Management Solutions, Order Management Solutions, Revenue Management Solutions, Provisioning Solutions, Fraud Management Solutions, Business Analytics And Reporting Solutions, Payment Solutions, Service Assurance Solutions, Catalog Management Solutions
2) By Services: Consulting Services, Integration And Implementation Services, Managed Services, Support And Maintenance Services, Training And Education Services
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Which companies dominate the digital business support systems (bss) market?
Major companies operating in the digital business support systems (BSS) market are Huawei Technologies Co. Ltd., Accenture plc, International Business Machines Corporation, Oracle Corporation, SAP SE, Hewlett Packard Enterprise Development LP, Tata Consultancy Services Limited, Telefonaktiebolaget LM Ericsson, Nokia Corporation, Capgemini SE, ZTE Corporation, Infosys Limited, VMware LLC, NetApp Inc., Amdocs Limited, Netcracker Technology Corporation, CSG Systems International Inc., BearingPoint//Beyond, Sterlite Technologies Ltd., Comviva Technologies Limited, Comarch SA, Hansen Technologies Corp, Tecnotree Corporation, MDS Global, Optiva Inc., Subex Limited, Cerillion Technologies, MIND CTI Ltd., Qvantel, MATRIXX Software Inc., Suntech S.A.
What major trends will shape the digital business support systems (bss) market during the forecast period?
Major companies operating in the digital business support system (BSS) market are focused on developing innovative technological solutions, such as SaaS-based solutions, to enhance their offerings and address the evolving needs of the telecommunications industry. Software as a Service (SaaS)-based BSS refers to cloud-based platforms that provide comprehensive and scalable solutions for managing the operational and customer-facing aspects of telecommunications and digital service providers. For instance, in September 2023, Optiva Inc., a Canada-based provider of cloud-native billing, charging, and revenue management software, launched Optiva MVNO Hubs on Google Cloud, providing a comprehensive business support system (BSS) as a service solution for mobile virtual network operators (MVNOs). The mobile virtual network operator hubs include essential integrations like payment gateways, taxation services, customer care, customer relationship management ticketing, and dealer portals, facilitating rapid onboarding and management of dealer channels. Additionally, this cloud aims to empower early-stage MVNOs to rapidly launch personalized services for a wide range of consumer and enterprise customers, with a focus on accelerating time-to-revenue and providing telecom industry expertise and guidance throughout the MVNO lifecycle.
What are the key regional dynamics of the digital business support systems (bss) market, and which region leads in market share?
North America was the largest region in the digital business support system (BSS) market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the digital business support systems (BSS) market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
What Does The Digital Business Support Systems (BSS) Market Report 2025 Offer?
The digital business support systems (bss) market research report from The Business Research Company offers global market size, growth rate, regional shares, competitor analysis, detailed segments, trends, and opportunities.
Digital business support systems (BSS) refer to the suite of software applications and platforms used by telecommunications and digital service providers to manage their business operations and customer interactions. It encompasses a range of functionalities, including customer relationship management (CRM), billing and revenue management, order management, product catalog management, and self-service portals.
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