How large is the end user experience monitoring (euem) market, and what is its growth trajectory?
The end user experience monitoring (EUEM) market size has grown exponentially in recent years. It will grow from $3.46 billion in 2024 to $4.19 billion in 2025 at a compound annual growth rate (CAGR) of 21.2%. The growth in the historic period can be attributed to the emergence of advanced analytics and AI-driven solutions, expansion of digital and mobile channels, rapid urbanization, and a growing number of agents to provide better end-user experience.
The end user experience monitoring (EUEM) market size is expected to see exponential growth in the next few years. It will grow to $8.95 billion in 2029 at a compound annual growth rate (CAGR) of 20.9%. The growth in the forecast period can be attributed to growing focus on improving customer experience, rising demand for monitoring devices and applications, the fast shift to remote work, digital transformation and user-centric focus, growing focus on improving customer experience. Major trends in the forecast period include a rise in investment in advanced technology across industries, the aggregate of artificial intelligence and ML into EUEM devices, and product innovations.
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What have been the primary factors driving the end user experience monitoring (euem) market’s growth?
The shift towards remote work is expected to propel the growth of the user experience monitoring (EUEM) market going forward. Remote work refers to a work setup where employees carry out their tasks outside of a conventional office setting, frequently from home or another preferred location. The fast shift to remote work is due to fewer interruptions and distractions, flexible schedules, reduced commute time, and reduced overhead costs. User experience monitoring in remote work ensures seamless performance and productivity by tracking and analyzing employee interactions with digital tools. For instance, in February 2023, according to the Office for National Statistics, a UK-based non-ministerial department, between April 27 and May 8, 2022, when the recommendation to work from home was lifted in Great Britain, approximately 38% of employed adults stated that they had worked remotely. In the latest period, from January 25 to February 5, 2023, about 40% of working adults mentioned having worked from home at least once in the past seven days. Therefore, the shift towards remote work drives the user experience monitoring (EUEM) market.
What are the key segments within the end user experience monitoring (euem) market?
The end user experience monitoring (EUEM) market covered in this report is segmented –
1) By Component: Product, Services
2) By Deployment Model: Cloud, On-Premise
3) By Organizational Size: Small And Medium-Sized Enterprise (SMEs), Large Enterprises
4) By Access Type: Web, Mobile
5) By Vertical: Banking, Financial Services, And Insurance, Information Technology (IT) And Telecommunications, Government And Public Sector, Retail And Consumer Goods, Healthcare And Life Sciences, Other Verticals
Subsegments:
1) By Product: Real User Monitoring (RUM) Tools, Synthetic Monitoring Tools, Application Performance Monitoring (APM) Tools, Session Replay Software
2) By Services: Consulting Services, Integration Services, Managed Services, Support And Maintenance Services
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Which key players are shaping the end user experience monitoring (euem) market?
Major companies operating in the end user experience monitoring (EUEM) market are International Business Machines Corporation, Oracle Corporation, Broadcom Inc., SAP SE, Lumen Technologies Inc., Splunk Inc., BMC Software Inc., Micro Focus International, Datadog Inc., Dynatrace LLC, New Relic Inc., Riverbed Holdings Inc., AppDynamics Inc., Nexthink SA, SmartBear Software Inc., Catchpoint Systems Inc., Lakeside Software LLC, eG Innovations Inc., Aternity LLC, Instana Inc., AppNeta, CA Technologies, Stackify LLC
How will emerging trends drive the end user experience monitoring (euem) market throughout the forecast period?
Major companies operating in the user experience monitoring (EUEM) market are developing innovative solutions, such as enterprise solutions, to proactively monitor, diagnose, and report end-user experience issues across IT infrastructures, ensuring optimal performance and user satisfaction. The enterprise solution is a robust platform for monitoring and managing the user experience. For instance, in March 2023, eG Innovations Inc., a US-based provider of user experience monitoring solutions, launched its latest flagship product, eG Enterprise v7.2. This new version is designed to be a complete observability solution for modern IT technologies, with enhanced monitoring capabilities for digital workspaces, web applications, cloud environments, and enterprise or SaaS applications. The release includes several architectural improvements, such as the ability to push agents from a central location, a new incident management panel, and enhanced remote control action permissions.
How do regional factors impact the end user experience monitoring (euem) market, and which region is the largest contributor?
North America was the largest region in the end user experience monitoring (EUEM) market in 2024. Europe is expected to be the fastest-growing region in the forecast period. The regions covered in the end user experience monitoring (EUEM) market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
What Does The End User Experience Monitoring (EUEM) Market Report 2025 Offer?
The end user experience monitoring (euem) market research report from The Business Research Company offers global market size, growth rate, regional shares, competitor analysis, detailed segments, trends, and opportunities.
End user experience monitoring (EUEM) refers to the practice of monitoring and managing the performance and quality of the experience that end users have while interacting with applications and services. It involves collecting data from the user’s perspective to understand how they experience the software, network, and infrastructure. This data can include metrics related to application performance, system responsiveness, availability, and overall user satisfaction.
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