The generative ai in customer services global market report 2024 from The Business Research Company provides comprehensive market statistics, including global market size, regional shares, competitor market share, detailed segments, trends, and opportunities. This report offers an in-depth analysis of current and future industry scenarios, delivering a complete perspective for thriving in the industrial automation software market.
Generative AI In Customer Services Market, 2024 report by The Business Research Company offers comprehensive insights into the current state of the market and highlights future growth opportunities.
Market Size –
The generative AI in customer services market size has grown exponentially in recent years. It will grow from $0.40 billion in 2023 to $0.51 billion in 2024 at a compound annual growth rate (CAGR) of 27.5%. The growth in the historic period can be attributed to emergence of chatbots, advancements in natural language processing, rising volume of customer data, and focus on customer experience.
The generative AI in customer services market size is expected to see exponential growth in the next few years. It will grow to $1.38 billion in 2028 at a compound annual growth rate (CAGR) of 28.0%. The growth in the forecast period can be attributed to integration with IoT devices, expansion of multilingual support, emphasis on ethical AI, augmented reality (AR) integration, focus on emotional intelligence. Major trends in the forecast period include expansion of AI-powered recommendations, rise of AI-powered virtual assistants, increased focus on emotional engagement, integration with social media platforms, and adoption of AI-powered sentiment analysis.
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Scope Of Generative AI In Customer Services Market
The Business Research Company’s reports encompass a wide range of information, including:
1. Market Size (Historic and Forecast): Analysis of the market’s historical performance and projections for future growth.
2. Drivers: Examination of the key factors propelling market growth.
3. Trends: Identification of emerging trends and patterns shaping the market landscape.
4. Key Segments: Breakdown of the market into its primary segments and their respective performance.
5. Focus Regions and Geographies: Insight into the most critical regions and geographical areas influencing the market.
6. Macro Economic Factors: Assessment of broader economic elements impacting the market.
Generative AI In Customer Services Market Overview
Market Drivers –
The rising application of AI in customer services by the travel and hospitality sector is expected to propel the growth of generative AI in the customer services market going forward. The travel and hospitality sector encompasses businesses and services related to travel, tourism, accommodation, dining, entertainment, and recreation. AI in customer services revolutionizes the travel and tourism industry by providing personalized, efficient, and accessible assistance to travelers, enhancing their overall experience and driving business growth for travel companies. For instance, in June 2022, according to reports shared by the US Department of Commerce 2021 Highlights, a US-based executive department of the federal government, international arrivals for travel and tourism in US states increased to 22.1 million in 2021 from 19.2 million in 2020. Therefore, the rising application of AI in customer services by the travel and hospitality sector drives the generative AI in the customer services market.
Market Trends –
Major companies operating in the Generative AI In customer services market are developing innovative automation technology to revolutionize customer interactions and optimize service delivery. It enhances responsiveness, personalization, and efficiency through the automated generation of tailored responses, predictive analytics, and intelligent decision-making. For instance, In April 2023, Ada, a US-based customer service automation company, launched an automated generative AI-driven customer service suite. This suite aims to enhance customer experiences by providing personalized, intuitive interactions across various channels such as messaging and voice.
The generative ai in customer services market covered in this report is segmented –
1) By Deployment : Cloud Based, On Premise, Hybrid
2) By Application : Chatbot, Virtual Assistants, Personalized Recommendations, Sentiment Analysis, Other Applications
3) By Industry : Retail, Banking Financial Services And Insurance (BFSI), Information Technology (IT) And Telecommunications, Travel And Hospitality, Healthcare, Other Industries
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Regional Insights –
North America was the largest region in the generative AI in customer services market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the generative ai in customer services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
Key Companies –
Major companies operating in the generative ai in customer services market are Amazon.com Inc., Alphabet Inc., Microsoft Corporation, International Business Machines Corporation, Oracle Corporation, SAP SE, salesforce.com inc., Twilio Inc., Nuance Communications Inc., Zendesk Inc., Verint Systems Inc., LivePerson Inc., Intercom Inc., Adastra Corporation, Boost.ai AS, Haptik Inc., Helpshift Inc., Rasa Technologies Inc., Cognigy Inc., DigitalGenius Corporation, SmartAction LLC, Solvvy Inc., ObserveAI Inc., Pypestream Inc., Inbenta Technologies Inc., , , , , ,
Table of Contents
1. Executive Summary
2. Generative AI In Customer Services Market Characteristics
3. Generative AI In Customer Services Market Trends And Strategies
4. Generative AI In Customer Services Market – Macro Economic Scenario
5. Global Generative AI In Customer Services Market Size and Growth
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32. Global Generative AI In Customer Services Market Competitive Benchmarking
33. Global Generative AI In Customer Services Market Competitive Dashboard
34. Key Mergers And Acquisitions In The Generative AI In Customer Services Market
35. Generative AI In Customer Services Market Future Outlook and Potential Analysis
36. Appendix
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