What are the recent trends in market size and growth for the healthcare business process outsourcing (bpo) market?
The healthcare business process outsourcing (BPO) market size has grown rapidly in recent years. It will grow from $321.15 billion in 2024 to $356.65 billion in 2025 at a compound annual growth rate (CAGR) of 11.1%. The growth in the historic period can be attributed to cost efficiency and operational optimization, rising demand for specialized services, data security and patient privacy concerns, shift towards value-based care models, impact of globalization in healthcare.
The healthcare business process outsourcing (BPO) market size is expected to see rapid growth in the next few years. It will grow to $554.8 billion in 2029 at a compound annual growth rate (CAGR) of 11.7%. The growth in the forecast period can be attributed to enhanced patient-centric solutions, global expansion and multilingual services, post-pandemic remote service demand, evolution of value-based care models, heightened focus on data security. Major trends in the forecast period include focus on customer experience and patient engagement, strategic partnerships and collaborations, globalization of healthcare services, COVID-19 pandemic impact, shift towards value-based care models.
Get Your Free Sample of The Global Healthcare Business Process Outsourcing (BPO) Market Report:
Healthcare Business Process Outsourcing (BPO) Market Report 2025
Which major factors have contributed to the expansion of the healthcare business process outsourcing (bpo) market?
The increasing number of drug developments is expected to propel the growth of the healthcare business process outsourcing (BPO) market going forward. Drug development refers to the process by which new medications or drugs are discovered, researched, tested, and brought to market for the treatment, prevention, or management of medical conditions. Healthcare business process outsourcing (BPO) firms play a critical role in helping pharmaceutical companies manage the complexities of drug development, regulatory compliance, and market access, ultimately contributing to more efficient and effective drug development processes. For instance, according to the official website of Government of Canada, in 2022, the pipeline included more than 9,000 new medicines at different stages of clinical development, up from just under 8,500 the previous year. Therefore, the increasing number of drug developments is driving the growth of the healthcare business process outsourcing (BPO) market.
How is the healthcare business process outsourcing (bpo) market segmented?
The healthcare business process outsourcing (BPO) market covered in this report is segmented –
1) By Service Type: Provider Outsourcing Services, Payer Outsourcing Services, Operational Outsourcing Services, Information Technology Infrastructure Management Services
2) By Provider Service: Revenue Cycle Management, Patient Enrollment, Patient Care
3) By Payer Service: Claims Management, Product Development And Business Acquisition, Member Management, Provider Management, Care Management, Integrated Front-End Services And Back-Office Operations, Billing And Accounts Management Services, Human Resources (HR) Services
4) By Solution: Manufacturing, Research And Development, Non-Clinical Services
5) By End User: Healthcare Providers, Healthcare Payers, Other End-Users
Subsegments:
1) By Provider Outsourcing Services: Medical Billing And Coding, Revenue Cycle Management, Patient Scheduling And Registration, Telehealth Services
2) By Payer Outsourcing Services: Claims Processing, Member Enrollment And Eligibility Verification, Fraud Detection And Prevention, Customer Support Services
3) By Operational Outsourcing Services: Human Resources Outsourcing, Procurement And Supply Chain Management, Facility Management Services, Administrative Support Services
4) By Information Technology Infrastructure Management Services: IT Help Desk Support, Cloud Services Management, Network Management, Data Security And Compliance Services
Order your report now for swift delivery
Healthcare Business Process Outsourcing (BPO) Market Report 2025
Who are the top competitors in the healthcare business process outsourcing (bpo) market?
Major companies operating in the healthcare business process outsourcing (bpo) market report are UnitedHealth Group Incorporated, Accenture PLC, International Business Machines Corporation (IBM), Tata Consultancy Services Limited, Cognizant Technology Solutions Corporation, IQVIA Holdings Inc., Quintiles IMS Holdings Inc., HCL Technologies Limited, Infosys Limited, Wipro Limited, DSM Pharma, Sutherland Global Services Inc., Xerox Holdings Corporation, Genpact Limited, Access Healthcare Services Pvt. Ltd., Parexel International Corporation, R1 RCM Inc., NTT Data Corporation, EXLService Holdings Inc., Sykes Enterprises Incorporated, WNS Limited, Firstsource Solutions Limited, Invensis Technologies Pvt. Ltd., Omega Healthcare Investors Inc., Hinduja Global Solutions Limited, Mphasis Limited, GeBBS Healthcare Solutions Inc., Akurate Management Solutions Pvt Ltd., Gevity Consulting Inc., Octopus Tech Solutions Pvt Ltd.
Which key trends are expected to influence the healthcare business process outsourcing (bpo) market in the coming years?
Major companies operating in the healthcare business process outsourcing (BPO) market are introducing artificial intelligence platforms such as the AGS AI Platform to improve the efficiency and effectiveness of their revenue cycle management (RCM) processes. AGS AI Platform is an artificial intelligence (AI)-powered solution that helps healthcare organizations improve their revenue cycle management (RCM) processes. For instance, in September 2022, AGS Health LLC, a US-based analytics-driven, technology-enabled organization, launched an artificial intelligence (AI) platform for end-to-end revenue cycle management (RCM) called the AGS AI Platform, which is designed to help healthcare organizations improve the efficiency and effectiveness of their RCM processes. The AGS AI Platform uses various AI technologies, including machine learning, natural language processing, and predictive analytics, to automate tasks, identify patterns and trends, and make recommendations. Moreover, this platform can help improve the patient experience by reducing wait times, making it easier to get paid, and enhancing profitability.
Which regional trends are influencing the healthcare business process outsourcing (bpo) market, and which area dominates the industry?
North America was the largest region in the healthcare business process outsourcing (BPO) market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the healthcare business process outsourcing (bpo) market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa
What Does The Healthcare Business Process Outsourcing (BPO) Market Report 2025 Offer?
The healthcare business process outsourcing (bpo) market research report from The Business Research Company offers global market size, growth rate, regional shares, competitor analysis, detailed segments, trends, and opportunities.
Healthcare business process outsourcing (BPO) refers to the practice of hiring an external service provider to handle non-clinical or non-core activities of a healthcare organization. It is used for a wide range of functions and activities within the healthcare industry to improve efficiency, reduce costs, enhance compliance, and allow healthcare organizations to focus on their core mission of providing patient care.
Purchase the exclusive report now to unlock valuable market insights:
Healthcare Business Process Outsourcing (BPO) Market Report 2025
About The Business Research Company
With over 15000+ reports from 27 industries covering 60+ geographies, The Business Research Company has built a reputation for offering comprehensive, data-rich research and insights. Armed with 1,500,000 datasets, the optimistic contribution of in-depth secondary research, and unique insights from industry leaders, you can get the information you need to stay ahead.
Our flagship product, the Global Market Model, is a premier market intelligence platform delivering comprehensive and updated forecasts to support informed decision-making.
Contact Us:
The Business Research Company
Europe: +44 207 1930 708
Asia: +91 88972 63534
Americas: +1 315 623 0293
Email: [email protected]
Follow Us On:
LinkedIn: The Business Research Company | LinkedIn
Twitter: The Business Research Company (@tbrc_info) on X
Facebook: The Business Research Company | London
YouTube: The Business Research Company
Blog: How Will the Combine Harvester Market Grow? Key Trends and Opportunities for 2025 and Beyond – Latest Global Market Insights
Healthcare Blog: Latest Healthcare Research Reports – By The Business Research Company
Global Market Model: Global Market Intelligence Database
