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Global Interactive Kiosk Market Overview And Prospects

The Interactive Kiosk by The Business Research Company provides market overview across 60+ geographies in the seven regions – Asia-Pacific, Western Europe, Eastern Europe, North America, South America, the Middle East, and Africa, encompassing 27 major global industries. The report presents a comprehensive analysis over a ten-year historic period (2010-2021) and extends its insights into a ten-year forecast period (2023-2033).

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According to The Business Research Company’s Interactive Kiosk , The interactive kiosk market size has grown strongly in recent years. It will grow from $24.77 billion in 2023 to $26.44 billion in 2024 at a compound annual growth rate (CAGR) of 6.7%. The growth in the historic period can be attributed to increased emphasis on customer engagement, efficiency and cost reduction in retail, rising demand for self-service solutions, government initiatives and regulations, transportation and ticketing solutions, healthcare efficiency and patient services..

The interactive kiosk market size is expected to see strong growth in the next few years. It will grow to $34.93 billion in 2028 at a compound annual growth rate (CAGR) of 7.2%. The growth in the forecast period can be attributed to growth in smart cities initiatives, retail innovation and omnichannel experiences, customization and personalization, data security and privacy measures, education and training applications.. Major trends in the forecast period include contactless and touchless technology, multifunctional and modular designs, sustainability and eco-friendly features, real-time content updates, global expansion in transportation hubs..

The enhanced shopping experience for customers is expected to propel the growth of the interactive kiosk market going forward. Changing customer shopping options from brick-and-mortar shops to online is increasing the demand for interactive kiosks. An increase in demand for automated systems and seamless performance of the self-service machines enhances overall customer satisfaction and reduces the operational time as compared to manual services. According to Emplifi, a US-based software company, in 2023, 77% of brands believe consumer experience is a key competitive differentiator among companies and the customer experience market is expected to grow to approximately 8.79 billion in 2021 and is expected to grow at a rate of 18.1% from 2022 to 2030. Therefore, enhanced shopping experience for customers is driving the interactive kiosk market growth.

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The interactive kiosk market covered in this report is segmented –

1) By Type: Bank Kiosks, Self-Service Kiosks, Vending Kiosks, Other Types Of Kiosks

2) By Location: Indoor, Outdoor

3) By Display Size: Less Than 17 inch, 17 inch to 19 inch, 20 inch to 22 inch, 23 inch to 25 inch, 26 inch to 30 inch, 31 inch to 34 inch, 35 inch to 40 inch, 41 inch to 44 inch, 45 inch to 49 inch, 50 inch to 55 inch

4) By Offering: Hardware, Software & Services

5) By Industry Vertical: Retail, Entertainment, Healthcare, Banking, Financial Services And Insurance (BFSI), Government, Transportation, Hospitality, Other Industry Verticals

The increased adoption of cloud computing and mobility are shaping the interactive kiosk market. Fastest adoption of cloud computing services in interactive kiosks for contactless payment solutions and near-field communication devices. The interactive Kiosk system is based on a single model and robotic analytics approach for the storage of the data, this requirement can be fulfilled with cloud computing technology adoption. For example, in January 2021, Diebold Nixdorf, an a US-based banking solutions and retail technology system launched DN Series™ EASY – A revolutionary self-service platform built to transform the shopping and checkout experience. In October 2020, Advantech, a Taiwan-based, leading provider of service automation solutions, launched UTK-752 a 21.5-inch interactive touchscreen kiosk aimed at automated self-service industries. Featuring a fanless 6th gen Intel® Core™ i5-6300U processor and up to 16 GB of DDR3L memory, UTK-752 is an off-the-shelf modular solution that will deliver exceptional computing performance for diverse self-service applications.

The interactive kiosk market report table of contents includes: