The Business Research Company’s report on the Interactive Kiosk Market provides insights into the global market size, growth rate, regional distribution, competitive landscape, key segments, emerging trends, and strategic opportunities.
What are the primary drivers fueling the growth of the interactive kiosk market in recent years?
The enhanced shopping experience for customers is expected to propel the growth of the interactive kiosk market going forward. Changing customer shopping options from brick-and-mortar shops to online is increasing the demand for interactive kiosks. An increase in demand for automated systems and seamless performance of the self-service machines enhances overall customer satisfaction and reduces the operational time as compared to manual IT & Communication Technology. According to Emplifi, a US-based software company, in 2023, 77% of brands believe consumer experience is a key competitive differentiator among companies and the customer experience market is expected to grow to approximately 8.79 billion in 2021 and is expected to grow at a rate of 18.1% from 2022 to 2030. Therefore, enhanced shopping experience for customers is driving the interactive kiosk market growth.
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What is the projected market size of the interactive kiosk industry, and how is it expected to grow?
The interactive kiosk market size has grown strongly in recent years. It will grow from $25.83 billion in 2024 to $27.26 billion in 2025 at a compound annual growth rate (CAGR) of 5.5%. The growth in the historic period can be attributed to increased emphasis on customer engagement, efficiency and cost reduction in retail, rising demand for self-service solutions, government initiatives and regulations, transportation and ticketing solutions, healthcare efficiency and patient IT & Communication Technology.
The interactive kiosk market size is expected to see strong growth in the next few years. It will grow to $38.37 billion in 2029 at a compound annual growth rate (CAGR) of 8.9%. The growth in the forecast period can be attributed to growth in smart cities initiatives, retail innovation and omnichannel experiences, customization and personalization, data security and privacy measures, education and training applications. Major trends in the forecast period include contactless and touchless technology, multifunctional and modular designs, sustainability and eco-friendly features, real-time content updates, global expansion in transportation hubs.
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Who are the key players driving competition in the interactive kiosk market?
Major companies operating in the interactive kiosk market include Advantech Co. Ltd., Diebold Nixdorf Incorporated, Embross, Kiosk Information Systems, Meridian Kiosks, NCR Corporation, Redyref Interactive Kiosk, Source Technologies, Touchscreen Solutions, Olea Kiosks Inc., Frank Mayer and Associates Inc., Korala Associates Ltd., Acante Solutions Limited, Intuiface, Zivelo Inc., Aila Technologies Inc., Fujitsu Information and Communications Technology Company Limited, VeriFone Systems Inc., Evoke Creative, Nautilus Hyosung Inc., HT Kiosk, PBT Industrial, Samsung Electronics Co. Ltd., Nexcom International Co. Ltd., Phoenix Kiosk Inc., Thales Group, SlabbKiosks, IER SAS
What key trends are expected to drive the interactive display market during the forecast period?
Major companies operating in the interactive kiosk market are focusing on developing new products to gain competitive edge. For instance, in May 2024, NCR Voyix, a US-based IT company, launched Aloha Kiosk. The Aloha Kiosk, powered by GRUBBRR and integrated with the NCR Voyix Commerce Platform, provides a streamlined, self-ordering solution that benefits both customers and restaurant staff. By enabling efficient data flow and omnichannel ordering, the kiosk enhances convenience for customers while boosting operational efficiency and revenue for restaurants. Developed with GRUBBRR’s expertise, the kiosk addresses key industry challenges, offering a superior dining experience.
Which key geographies are driving the growth of the interactive kiosk market?
North America was the largest region in the interactive kiosk market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the interactive kiosk market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa
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What are the key segments driving growth in the interactive kiosk market?
The interactive kiosk market covered in this report is segmented –
1) By Type: Bank Kiosks, Self-Service Kiosks, Vending Kiosks, Other Types Of Kiosks
2) By Location: Indoor, Outdoor
3) By Display Size: Less Than 17 inch, 17 inch To 19 inch, 20 inch To 22 inch, 23 inch To 25 inch, 26 inch To 30 inch, 31 inch To 34 inch, 35 inch To 40 inch, 41 inch To 44 inch, 45 inch To 49 inch, 50 inch To 55 inch
4) By Offering: Hardware, Software And IT & Communication Technology
5) By Industry Vertical: Retail, Entertainment, Healthcare, Banking, Financial IT & Communication Technology And Insurance (BFSI), Government, Transportation, Hospitality, Other Industry Verticals
Subsegments:
1) By Bank Kiosks: Automated Teller Machines (ATMs), Account Information Kiosks
2) By Self-Service Kiosks: Check-In Kiosks, Ticketing Kiosks, Information Kiosks
3) By Vending Kiosks: Food And Beverage Vending Kiosks, Merchandise Vending Kiosks
4) By Other Types Of Kiosks: Digital Signage Kiosks, Wayfinding Kiosks, Health Information Kiosks
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What defines the structure and scope of the interactive kiosk market?
Interactive kiosk refers to the computer station set up in public space for the use of the general public. An interactive kiosk is a computer terminal that provides access to information and applications for communication commerce, entertainment, or education with the help of specialized software and hardware applications. Interactive kiosks are being used in a variety of spaces for customer access to information, products, websites, tools, or applications.
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