Interactive Kiosk Market Size and Forecast 2024-2033|Advantech Co. Ltd., Diebold Nixdorf Incorporated, Embross, Kiosk Information Systems, Meridian Kiosks

A young women uses a self service kiosk

Overview and Scope

Interactive kiosk refers to the computer station set up in public space for the use of the general public. An interactive kiosk is a computer terminal that provides access to information and applications for communication commerce, entertainment, or education with the help of specialized software and hardware application. Interactive kiosks are being used in a variety of spaces for customer access to information, products, websites, tools, or applications.

Sizing and Forecast

The interactive kiosk market size has grown strongly in recent years. It will grow from $24.77 billion in 2023 to $26.44 billion in 2024 at a compound annual growth rate (CAGR) of 6.7%. The growth in the historic period can be attributed to increased emphasis on customer engagement, efficiency and cost reduction in retail, rising demand for self-service solutions, government initiatives and regulations, transportation and ticketing solutions, healthcare efficiency and patient services.

The interactive kiosk market size is expected to see strong growth in the next few years. It will grow to $34.93 billion in 2028 at a compound annual growth rate (CAGR) of 7.2%. The growth in the forecast period can be attributed to growth in smart cities initiatives, retail innovation and omnichannel experiences, customization and personalization, data security and privacy measures, education and training applications.. Major trends in the forecast period include contactless and touchless technology, multifunctional and modular designs, sustainability and eco-friendly features, real-time content updates, global expansion in transportation hubs

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Segmentation & Regional Insights

The interactive kiosk market covered in this report is segmented –

1) By Type: Bank Kiosks, Self-Service Kiosks, Vending Kiosks, Other Types Of Kiosks

2) By Location: Indoor, Outdoor

3) By Display Size: Less Than 17 inch, 17 inch to 19 inch, 20 inch to 22 inch, 23 inch to 25 inch, 26 inch to 30 inch, 31 inch to 34 inch, 35 inch to 40 inch, 41 inch to 44 inch, 45 inch to 49 inch, 50 inch to 55 inch

4) By Offering: Hardware, Software & Services

5) By Industry Vertical: Retail, Entertainment, Healthcare, Banking, Financial Services And Insurance (BFSI), Government, Transportation, Hospitality, Other Industry Verticals

North America was the largest region in the interactive kiosk market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the interactive kiosk market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa

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Major Driver Impacting Market Growth

The enhanced shopping experience for customers is expected to propel the growth of the interactive kiosk market going forward. Changing customer shopping options from brick-and-mortar shops to online is increasing the demand for interactive kiosks. An increase in demand for automated systems and seamless performance of the self-service machines enhances overall customer satisfaction and reduces the operational time as compared to manual services. According to Emplifi, a US-based software company, in 2023, 77% of brands believe consumer experience is a key competitive differentiator among companies and the customer experience market is expected to grow to approximately 8.79 billion in 2021 and is expected to grow at a rate of 18.1% from 2022 to 2030. Therefore, enhanced shopping experience for customers is driving the interactive kiosk market growth.

Key Industry Players

Major companies operating in the interactive kiosk market report are Advantech Co. Ltd., Diebold Nixdorf Incorporated, Embross, Kiosk Information Systems, Meridian Kiosks, NCR Corporation, Redyref Interactive Kiosk, Source Technologies, Touchscreen Solutions, Olea Kiosks Inc., Frank Mayer and Associates Inc., Korala Associates Ltd., Acante Solutions Limited, Intuiface, Zivelo Inc., Aila Technologies Inc., Fujitsu Information and Communications Technology Company Limited, VeriFone Systems Inc., Evoke Creative, Nautilus Hyosung Inc., HT Kiosk, PBT Industrial, Samsung Electronics Co. Ltd., Nexcom International Co. Ltd., Phoenix Kiosk Inc., Codan Communications Pty Ltd, Harris Corporation, Thales Group, Raytheon Company, Rohde & Schwarz India Private Limited, Barrett Communications, Simoco Group, SlabbKiosks, IER SAS

The interactive kiosk market report table of contents includes:

1. Executive Summary

2. Interactive Kiosk Market Characteristics

3. Interactive Kiosk Market Trends And Strategies

4. Interactive Kiosk Market – Macro Economic Scenario

5. Global Interactive Kiosk Market Size and Growth

26. South America Interactive Kiosk Market

27. Brazil Interactive Kiosk Market

28. Middle East Interactive Kiosk Market

29. Africa Interactive Kiosk Market

30. Interactive Kiosk Market Competitive Landscape And Company Profiles

Top Major Players: