Proactive Services Market 2024 Business Insights, Development Plans, And Growth Analysis Report To 2033

Overview and Scope
Proactive services are used to anticipate customer needs and actively come up with solutions. These services help in reaching out to customers either by communicating a potential problem, or allowing customers to self-service their issue.

Sizing and Forecast
The proactive services market size has grown exponentially in recent years. It will grow from $5.26 billion in 2023 to $6.32 billion in 2024 at a compound annual growth rate (CAGR) of 20.1%.  The  growth in the historic period can be attributed to increasing complexity of it environments, growing cybersecurity threats, data explosion and management challenges, increased reliance on business intelligence, focus on regulatory compliance..

The proactive services market size is expected to see exponential growth in the next few years. It will grow to $13.43 billion in 2028 at a compound annual growth rate (CAGR) of 20.8%.  The growth in the forecast period can be attributed to enterprise digitization initiatives, demand for proactive network management, focus on proactive data governance, advancements in proactive monitoring tools, growing emphasis on predictive maintenance, continuous monitoring of user behavior.. Major trends in the forecast period include ai-powered automation, iot-enabled proactive monitoring, remote monitoring and management, cloud-based proactive solutions, cross-platform proactivity, collaboration and unified communications monitoring, proactive data management and backup..

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The proactive services market covered in this report is segmented –

1) By Service: Design and Consulting, Managed Services, Technical Support
2) By Technology: Big Data Analytics, Artificial Intelligence, Machine Learning
3) By Size: Large Enterprise, Small and Medium Enterprise
4) By Application: Cloud Management, Customer Experience Management, Data Center Management, End-point Management, Network Management

North America was the largest region in the proactive services market share in 2023. The regions covered in the proactive services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

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Major Driver Impacting Market Growth

The increasing adoption of artificial intelligence (AI) and the internet of things (IoT) is significantly contributing to the growth proactive services market. Artificial intelligence (AI) and the internet of things (IoT) collect data from various sources in a network to analyze and identify patterns in collected data which can be used to predict issues that are repetitive in nature or may occur in similar conditions which can be helpful in executing proactive services. According to a September 2023 Artificial Intelligence (AI) Industry Statistics report by SmartTek Solutions, a US-based software development company, in 2022, the global AI market was worth a total of about $120 billion. In 2021, it was only worth $87 billion. If growth trends continue, the AI market is expected to exceed $1.5 trillion by 2030 and AI adoption is expected to have an annual growth rate of 37.3% from 2023 to 2030. Therefore, increasing adoption of artificial intelligence (AI) and the internet of things (IoT) is driving the proactive services market.

Key Industry Players

Major companies operating in the proactive services market report are Microsoft Corporation, Symantec Corporation, Juniper Network Inc., Avaya Inc., DXC Technology, Hewlett Packard Enterprise Company, Huawei Technologies Co. Ltd., International Business Machines Corporation, Cisco Systems Inc., LivePerson Inc., NICE Systems Ltd., Genesys Telecommunications Laboratories Inc., Amazon.com Inc., NortonLifeLock Inc., Hootsuite, AT&T Inc., Ericsson India Limited, Fortinet Inc., Sutherland Global Services, Accenture plc, Wipro Limited, Infosys Limited, Capgemini SE, Cognizant Technology Solutions Corporation, Tata Consultancy Services Limited, HCL Technologies Limited, Tech Mahindra Limited, Mindtree Limited, Virtusa Corporation, Larsen & Toubro Infotech

The proactive services market report table of contents includes:

1. Executive Summary

2. Proactive Services Market Characteristics

3. Proactive Services Market Trends And Strategies

4. Proactive Services Market – Macro Economic Scenario

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31. Global Proactive Services Market Competitive Benchmarking

32. Global Proactive Services Market Competitive Dashboard

33. Key Mergers And Acquisitions In The Proactive Services Market

34. Proactive Services Market Future Outlook and Potential Analysis