Market Size –
The proactive services market size has grown exponentially in recent years. It will grow from <b>$5.26 billion in 2023 to $6.32 billion in 2024 at a compound annual growth rate (CAGR) of 20.1%. </b> The growth in the historic period can be attributed to increasing complexity of it environments, growing cybersecurity threats, data explosion and management challenges, increased reliance on business intelligence, focus on regulatory compliance.
The proactive services market size is expected to see exponential growth in the next few years. It will grow to <b>$13.43 billion in 2028 at a compound annual growth rate (CAGR) of 20.8%. </b> The growth in the forecast period can be attributed to enterprise digitization initiatives, demand for proactive network management, focus on proactive data governance, advancements in proactive monitoring tools, growing emphasis on predictive maintenance, continuous monitoring of user behavior. Major trends in the forecast period include ai-powered automation, iot-enabled proactive monitoring, remote monitoring and management, cloud-based proactive solutions, cross-platform proactivity, collaboration and unified communications monitoring, proactive data management and backup.
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Scope Of Proactive Services Market
The Business Research Company’s reports encompass a wide range of information, including:
1. Market Size (Historic and Forecast): Analysis of the market’s historical performance and projections for future growth.
2. Drivers: Examination of the key factors propelling market growth.
3. Trends: Identification of emerging trends and patterns shaping the market landscape.
4. Key Segments: Breakdown of the market into its primary segments and their respective performance.
5. Focus Regions and Geographies: Insight into the most critical regions and geographical areas influencing the market.
6. Macro Economic Factors: Assessment of broader economic elements impacting the market.
Proactive Services Market Overview
Market Drivers –
The increasing adoption of artificial intelligence (AI) and the internet of things (IoT) is significantly contributing to the growth proactive services market. Artificial intelligence (AI) and the internet of things (IoT) collect data from various sources in a network to analyze and identify patterns in collected data which can be used to predict issues that are repetitive in nature or may occur in similar conditions which can be helpful in executing proactive services. According to a September 2023 Artificial Intelligence (AI) Industry Statistics report by SmartTek Solutions, a US-based software development company, in 2022, the global AI market was worth a total of about $120 billion. In 2021, it was only worth $87 billion. If growth trends continue, the AI market is expected to exceed $1.5 trillion by 2030 and AI adoption is expected to have an annual growth rate of 37.3% from 2023 to 2030. Therefore, increasing adoption of artificial intelligence (AI) and the internet of things (IoT) is driving the proactive services market.
Market Trends –
Increasing collaborations and strategic partnerships are a key trend gaining popularity in the proactive services market. Major companies operating in the market are focusing on strategic partnerships with other companies and stakeholders to expand operations and popularize the value proposition of enhancing customer experience and support experience. For instance, in February 2022, a US-based IT services company, CSS Corp entered into a strategic partnership with SupportLogic, a US-based company offering support experience (SX) platforms that enable companies to proactively understand and act on the voice of the customer. The partnership aims to help businesses enhance their customer support experience proactively by preventing escalations, improving backlog management, and reducing customer adoption barriers. The companies will jointly execute several go-to-market programs in cloud-based support environments by leveraging AI and NLP. In addition, in June 2020, a US-based technology corporation, Microsoft partnered with Menlo Security, a US-based cyber security company to obtain advance vulnerability information through the Microsoft Active Protections Program (MAPP). The program helps in providing early access to vulnerability information to security software providers, thus, helping them protect their customers faster.
The proactive services market covered in this report is segmented –
1) By Service: Design and Consulting, Managed Services, Technical Support
2) By Technology: Big Data Analytics, Artificial Intelligence, Machine Learning
3) By Size: Large Enterprise, Small and Medium Enterprise
4) By Application: Cloud Management, Customer Experience Management, Data Center Management, End-point Management, Network Management
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Regional Insights –
North America was the largest region in the proactive services market share in 2023. The regions covered in the proactive services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
Key Companies –
Major companies operating in the proactive services market report are Microsoft Corporation, Symantec Corporation, Juniper Network Inc., Avaya Inc., DXC Technology, Hewlett Packard Enterprise Company, Huawei Technologies Co. Ltd., International Business Machines Corporation, Cisco Systems Inc., LivePerson Inc., NICE Systems Ltd., Genesys Telecommunications Laboratories Inc., Amazon.com Inc., NortonLifeLock Inc., Hootsuite, AT&T Inc., Ericsson India Limited, Fortinet Inc., Sutherland Global Services, Accenture plc, Wipro Limited, Infosys Limited, Capgemini SE, Cognizant Technology Solutions Corporation, Tata Consultancy Services Limited, HCL Technologies Limited, Tech Mahindra Limited, Mindtree Limited, Virtusa Corporation, Larsen & Toubro Infotech
Table of Contents
1. Executive Summary
2. Proactive Services Market Report Structure
3. Proactive Services Market Trends And Strategies
4. Proactive Services Market – Macro Economic Scenario
5. Proactive Services Market Size And Growth
…..
27. Proactive Services Market Competitor Landscape And Company Profiles
28. Key Mergers And Acquisitions
29. Future Outlook and Potential Analysis
30. Appendix
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