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What are the recent trends in market size and growth for the salesforce IT & Communication Technology market?
The salesforce IT & Communication Technology market size has grown rapidly in recent years. It will grow from $12.67 billion in 2024 to $14.61 billion in 2025 at a compound annual growth rate (CAGR) of 15.4%. The growth in the historic period can be attributed to increased demand for CRM solutions, cloud adoption trends, digital transformation initiatives, globalization of businesses, and the rise of mobile technology.
The salesforce IT & Communication Technology market size is expected to see rapid growth in the next few years. It will grow to $25.7 billion in 2029 at a compound annual growth rate (CAGR) of 15.2%. The growth in the forecast period can be attributed to continued digital transformation efforts, expanding adoption of AI and automation, increasing focus on customer experience, growing demand for industry-specific solutions, and the rise of subscription-based pricing models. Major trends in the forecast period include the proliferation of AI-driven analytics, deeper integration with IoT devices, augmented reality applications for customer engagement, expansion of low-code/no-code development platforms, and emphasis on sustainability and ethical practices.
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How have varous drivers impacted the growth of the salesforce IT & Communication Technology market?
The growing importance of digital transformation is expected to propel the growth of the salesforce IT & Communication Technology market going forward. Digital transformation refers to the comprehensive integration of digital technologies across all aspects of an organization to fundamentally change how it operates and delivers value to customers. The rising prominence of digital transformation is driven by its capacity to enhance operational efficiency, customer engagement, and competitive advantage across diverse industries. Digital transformation enhances salesforce IT & Communication Technology by streamlining sales processes, improving customer engagement, and enabling data-driven decision-making, leading to increased efficiency and revenue growth. For instance, in November 2023, according to Central Digital and Data Office, a UK-based department that leads government digital and data function for government, between April 2022 and April 2023, the government digital and data profession experienced 19% growth, addressing crucial digital skills needs, while 32 civil service organizations have adopted the common government digital and data pay framework. Therefore, the growing importance of digital transformation is driving the growth of the salesforce IT & Communication Technology market.
What are the primary segments of the salesforce IT & Communication Technology market?
The salesforce IT & Communication Technology market covered in this report is segmented –
1) By Type Of Service: Planning, Management, Implementation
2) By Deployment Model: On-Premise, Cloud, Hybrid
3) By Application: Sales Cloud, Service Cloud, Marketing Cloud, Application Cloud, Commerce Cloud, Analytics
4) By Vertical: Banking, Business & Finance And Insurance (BFSI), Healthcare And Life Sciences, Media And Telecom, Retail And CPG, Government, Manufacturing, Energy And Utilities, Other Verticals
Subsegments:
1) By Planning: Strategy Development, Requirement Analysis, Roadmap Creation
2) By Management: Project Management, Change Management, Performance Monitoring
3) By Implementation: Customization, Integration, Deployment
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Which firms are leading the salesforce IT & Communication Technology market?
Major companies operating in the salesforce IT & Communication Technology market are Microsoft Corporation, AT&T Inc., Dell Technologies Inc., Siemens AG, Deloitte Touche Tohmatsu Limited, Accenture plc, Intel Corporation, International Business Machines Corporation (IBM), Oracle Corporation, SAP SE, Tata Consultancy IT & Communication Technology Limited, Salesforce Inc., NTT DATA Corporation, Capgemini SE, Cognizant Technology Solutions Corporation, Adobe Inc., DXC Technology (DXC), Wipro Limited, Tech Mahindra Limited, Vertiba Inc., Micro Focus International plc, Avenga LLC, Verint Systems Inc., Peeklogic LLC
How will industry trends affect the trajectory of the salesforce IT & Communication Technology market?
Major companies operating in the salesforce IT & Communication Technology market are focused on developing advanced solutions, such as generative artificial intelligence (AI) technology, to optimize customer support processes and enhance user experiences. Generative artificial intelligence technology is an AI system that creates content, insights, and solutions autonomously, helping sales teams personalize customer interactions, forecast trends, and optimize strategies for improved sales performance and engagement. For instance, in March 2024, Salesforce Inc., a US-based cloud computing company specializing in customer relationship management (CRM) software, launched Einstein 1 Field Service Edition, a new package designed to revolutionize field service operations by integrating real-time insights, advanced features, and AI capabilities. This edition aims to enhance technician productivity and operational efficiency, transforming field service appointments into revenue opportunities. It enables customers to schedule appointments easily and allows technicians to monitor and assist remotely through video sessions, reducing the need for on-site visits.
Which geographic trends are shaping the salesforce IT & Communication Technology market, and which region has the highest market share?
North America was the largest region in the salesforce IT & Communication Technology market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the salesforce IT & Communication Technology market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
What Does The Salesforce IT & Communication Technology Market Report 2025 Offer?
The salesforce IT & Communication Technology market research report from The Business Research Company offers global market size, growth rate, regional shares, competitor analysis, detailed segments, trends, and opportunities.
Salesforce IT & Communication Technology refer to a suite of cloud-based tools and applications tailored for customer relationship management (CRM), featuring marketing automation and application development functionalities. These IT & Communication Technology aim to enhance business processes and customer interactions, empowering organizations to efficiently manage sales, marketing, and customer service operations in a centralized and scalable framework.
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