The salesforce services global market report 2024from The Business Research Company provides comprehensive market statistics, including global market size, regional shares, competitor market share, detailed segments, trends, and opportunities. This report offers an in-depth analysis of current and future industry scenarios, delivering a complete perspective for thriving in the industrial automation software market.
Salesforce Services Market, 2024report by The Business Research Company offers comprehensive insights into the current state of the market and highlights future growth opportunities.
Market Size – The salesforce services market size has grown rapidly in recent years. It will grow from $11.01 billion in 2023 to $12.67 billion in 2024 at a compound annual growth rate (CAGR) of 15.1%. The growth in the historic period can be attributed to increased demand for CRM solutions, cloud adoption trends, digital transformation initiatives, globalization of businesses, and the rise of mobile technology.
The salesforce services market size is expected to see rapid growth in the next few years. It will grow to $22.34 billion in 2028 at a compound annual growth rate (CAGR) of 15.2%. The growth in the forecast period can be attributed to continued digital transformation efforts, expanding adoption of AI and automation, increasing focus on customer experience, growing demand for industry-specific solutions, and the rise of subscription-based pricing models. Major trends in the forecast period include the proliferation of AI-driven analytics, deeper integration with IoT devices, augmented reality applications for customer engagement, expansion of low-code/no-code development platforms, and emphasis on sustainability and ethical practices.
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Scope Of Salesforce Services MarketThe Business Research Company’s reports encompass a wide range of information, including:
1. Market Size (Historic and Forecast): Analysis of the market’s historical performance and projections for future growth.
2. Drivers: Examination of the key factors propelling market growth.
3. Trends: Identification of emerging trends and patterns shaping the market landscape.
4. Key Segments: Breakdown of the market into its primary segments and their respective performance.
5. Focus Regions and Geographies: Insight into the most critical regions and geographical areas influencing the market.
6. Macro Economic Factors: Assessment of broader economic elements impacting the market.
Salesforce Services Market Overview
Market Drivers -The growing importance of digital transformation is expected to propel the growth of the salesforce services market going forward. Digital transformation refers to the comprehensive integration of digital technologies across all aspects of an organization to fundamentally change how it operates and delivers value to customers. The rising prominence of digital transformation is driven by its capacity to enhance operational efficiency, customer engagement, and competitive advantage across diverse industries. Digital transformation enhances salesforce services by streamlining sales processes, improving customer engagement, and enabling data-driven decision-making, leading to increased efficiency and revenue growth. For instance, in November 2023, according to Central Digital and Data Office, a UK-based department that leads government digital and data function for government, between April 2022 and April 2023, the government digital and data profession experienced 19% growth, addressing crucial digital skills needs, while 32 civil service organizations have adopted the common government digital and data pay framework. Therefore, the growing importance of digital transformation is driving the growth of the salesforce services market.
Market Trends – Major companies operating in the salesforce services market are focused on developing advanced solutions, such as generative artificial intelligence (AI) technology, to optimize customer support processes and enhance user experiences. Generative artificial intelligence technology is an AI system that creates content, insights, and solutions autonomously, helping sales teams personalize customer interactions, forecast trends, and optimize strategies for improved sales performance and engagement. For instance, in March 2024, Salesforce Inc., a US-based cloud computing company specializing in customer relationship management (CRM) software, launched Einstein 1 Field Service Edition, a new package designed to revolutionize field service operations by integrating real-time insights, advanced features, and AI capabilities. This edition aims to enhance technician productivity and operational efficiency, transforming field service appointments into revenue opportunities. It enables customers to schedule appointments easily and allows technicians to monitor and assist remotely through video sessions, reducing the need for on-site visits.
The salesforce services market covered in this report is segmented –
1) By Type Of Service: Planning, Management, Implementation
2) By Deployment Model: On-Premise, Cloud, Hybrid
3) By Application: Sales Cloud, Service Cloud, Marketing Cloud, Application Cloud, Commerce Cloud, Analytics
4) By Vertical: Banking, Financial Services And Insurance (BFSI), Healthcare And Life Sciences, Media And Telecom, Retail And CPG, Government, Manufacturing, Energy And Utilities, Other Verticals
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Regional Insights – North America was the largest region in the salesforce services market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the salesforce services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
Key Companies – Major companies operating in the salesforce services market are Microsoft Corporation, AT&T Inc., Dell Technologies Inc., Siemens AG, Deloitte Touche Tohmatsu Limited, Accenture plc, Intel Corporation, International Business Machines Corporation (IBM), Oracle Corporation, SAP SE, Tata Consultancy Services Limited, Salesforce Inc, NTT DATA Corporation, Capgemini SE, Cognizant Technology Solutions Corporation, Adobe Inc., DXC Technology (DXC), Wipro Limited, Tech Mahindra Limited, Vertiba Inc., Micro Focus International plc, Avenga LLC, Verint Systems Inc, Peeklogic LLC
Table of Contents 1. Executive Summary2. Salesforce Services Market Report Structure3. Salesforce Services Market Trends And Strategies4. Salesforce Services Market – Macro Economic Scenario5. Salesforce Services Market Size And Growth…..27. Salesforce Services Market Competitor Landscape And Company Profiles28. Key Mergers And Acquisitions
29. Future Outlook and Potential Analysis
30. Appendix
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