Overview and Scope
The self-service technologies refer to technological interfaces that empower customers to complete or gather information without the assistance of an employee. Self-service technologies offer customers the ability to interact and transact with a business via an interface, independent of direct communication with another person.
Sizing and Forecast
The self-service technologies market size has grown strongly in recent years. It will grow from $37.3 billion in 2023 to $40.37 billion in 2024 at a compound annual growth rate (CAGR) of 8.2%. The growth in the historic period can be attributed to enhanced security measures, changing consumer behavior, market competition and differentiation,regulatory changes and compliance..
The self-service technologies market size is expected to see rapid growth in the next few years. It will grow to $59.13 billion in 2028 at a compound annual growth rate (CAGR) of 10.0%. The growth in the forecast period can be attributed to globalization and standardization, sustainability and environmental concerns, expansion into new industries, regulatory compliance and security measures, personalization and customer experience.. Major trends in the forecast period include remote and ai-powered support, contactless solutions, mobile integration, ai and automation, omnichannel experiences..
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Segmentation & Regional Insights
The self-service technologies market covered in this report is segmented –
1) By Type: ATM, Kiosks, Vending Machine
2) By Component: Hardware, Software, Services
3) By End-User: BFSI, Manufacturing, Hospitality, Retail, Healthcare, Offices, Education, Other End Users
North America was the largest region in the self-service technologies market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the self-service technologies market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa
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Major Driver Impacting Market Growth
The rise in demand for self-service machines and automated devices will drive the self-service technologies market in the forecast period. A self-service kiosk is a touchscreen computer or interactive tablet that enables a customer to access information or services without having to speak to a live person. The increasing shift among companies operating in service industries to adapt self-service machines to reduce human resources and retain existing customers with highly effective services has increased the demands for self-service machines and automated devices across the globe. For instance, according to a PYMTS poll, self-service checkouts are used by 34.7% of retail shoppers because they have fewer lineups, and 49.4% do so because the process is quicker. Customers have quickly gotten used to tech-enabled self-service alternatives in restaurants, so it stands to reason that hotel guests would do the same. Therefore, increasing demand for self-service machines and automated devices is expected to boost demand for self-service technologies during the forecast period.
Key Industry Players
Major companies operating in the self-service technologies market report are KIOSK Information Systems Inc., NCR Corporation, HESS Cash Systems GmbH & Co KG, Fujitsu Limited, Glory Global Solutions Limited, Zebra Technologies Corporation, Advanced Kiosks, Protouch Manufacturing Ltd., SEDCO Holding Group, Embross Group Inc., Frank Mayer and Associates Inc., Advantech Co. Ltd., DATAIKU SAS, Denodo Technologies Inc., WorkJam Inc., env0 Inc., Optery LLC, Morty Inc., NLX Corporation, Knowmax Technologies Private Limited, Google LLC, ServiceTarget Inc., International Business Machines Corporation (IBM), Microsoft Corporation, Oracle Corporation, SAP SE, Verint Systems Inc., Avaya Inc., Cisco Systems Inc., Genesys Telecommunications Laboratories Inc.
The self-service technologies market report table of contents includes:
1. Executive Summary
2. Self-Service Technologies Market Characteristics
3. Self-Service Technologies Market Trends And Strategies
4. Self-Service Technologies Market – Macro Economic Scenario
5. Global Self-Service Technologies Market Size and Growth
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31. Global Self-Service Technologies Market Competitive Benchmarking
32. Global Self-Service Technologies Market Competitive Dashboard
33. Key Mergers And Acquisitions In The Self-Service Technologies Market
34. Self-Service Technologies Market Future Outlook and Potential Analysis
35. Appendix
Top Major Players:
KIOSK Information Systems Inc
HESS Cash Systems GmbH & Co KG
Fujitsu Limited
Glory Global Solutions Limited
Zebra Technologies
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