Understanding the Expected Growth Rate and Market Size in Global Service Delivery Automation Market
The service delivery automation market size has seen an exponential growth in recent years. The market size which stood at $9.27 billion in 2024 is set to grow to $11.84 billion in 2025 at a 27.7% CAGR. This increase in the historic period can be attributed to factors such as reduction in operational costs, complexity growth in IT environments, the need for faster service delivery, the expanding sector of business process outsourcing (BPO), and the adoption of robotic process automation (RPA).
Moreover, the service delivery automation market is expected to surge to $32.31 billion in 2029 at a forecasted 28.5% CAGR. The key drivers for this growth in the forecast period can be credited to factors such as the stress on end-to-end process automation, growth of cloud-based service delivery models, increased adoption of intelligent virtual agents, and a focus on customer experience and personalization. Significant trends in this unforeseen growth include hyper automation for comprehensive automation solutions, adopting machine learning for predictive service delivery, and the shift towards self-service and autonomous operations.
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What are the Market Drivers for the Service Delivery Automation industry?
The service delivery automation market is witnessing growth due to the increasing usage of automation solutions. Automation has allowed digitally enabled firms to alter their service delivery and operations, bringing about cost savings, accuracy, and productivity scalability. The increasing functional benefits of automation solutions for business process automation across various end-user industries such as technology, finance, and others are expected to drive growth in the service delivery automation market.
How is the Service Delivery Automation Market Segmented?
The service delivery automation market can be segmented as follows:
1) By Type: IT Process Automation, Business Process Automation
2) By Component: Software, Services
3) By User Type: Large Enterprises, Small And Medium Enterprises
4) By Industry Vertical: BFSI, Healthcare, Travel, Hospitality And Leisure, IT and Telecom, Manufacturing, Transport And Logistics, Retail, Other Vertical Industries
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Which are the Leading Companies in the Service Delivery Automation Market?
The service delivery automation market is led by a number of global players which include International Business Machines Corporation, Xerox Corporation, Blue Prism Group PLC, Automation Anywhere Inc., CA Technologies, Celaton Ltd, Exilant Technologies Pvt. Ltd, IPsoft Inc, Sutherland Global Services Inc, Arago Technology Ltd, Accenture Inc., UiPath SRL, Softomotive Solutions Ltd., Thoughtonomy Ltd., Kofax Inc., Neptune Intelligence Computer Engineering, Pegasystems Inc., Redwood Software Inc., WorkFusion Inc., EdgeVerve Systems Limited, HCL Technologies Limited, Kryon Systems Ltd., AutomationEdge, HelpSystems LLC, KPMG International Cooperative, Wipro Limited, Infosys Limited, Tata Consultancy Services Limited, Cognizant Technology Solutions Corporation, Capgemini SE.
What are the Key Trends in the Service Delivery Automation Market?
Service delivery automation market players are adopting innovative technologies as a key trend. An example of this is the introduction of new Automation as a Service by UiPath, a US-based software company, that is available on the cloud of UK-based software company, Finastra.
Which Region is the Fastest Growth in the Service Delivery Automation Market?
North America was the largest region in the service delivery automation market in 2024. However, the fastest growth is predicted to be in the Asia-Pacific region in the coming years.
What Does The Service Delivery Automation Market Report 2025 Entail?
Service delivery automation refers to the use technology to integrate human tasks into business or IT processes. Service delivery automation aims at achieving multi-dimensional visibility into businesses and aids in streamlining the service process. The Service Delivery Automation Market research report from The Business Research Company offers global market size, growth rate, regional shares, competitor analysis, detailed segments, trends, and opportunities.
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