Overview and Scope
Smart process applications refer to software solutions that combine process automation, data integration, user experience design and often elements of artificial intelligence to streamline and enhance business processes. These applications are designed to improve operational efficiency, enable better decision-making and provide a seamless experience for users, both within the organization and externally, with customers, partners, or vendors.
Sizing and Forecast
The smart process application market size has grown rapidly in recent years. It will grow from $51.03 billion in 2023 to $58.09 billion in 2024 at a compound annual growth rate (CAGR) of 13.8%. The growth in the historic period can be attributed to smart process application, growing demand for iot-based systems, shortage of manpower in manufacturing process industries, .
The smart process application market size is expected to see rapid growth in the next few years. It will grow to $97.93 billion in 2028 at a compound annual growth rate (CAGR) of 13.9%. The growth in the forecast period can be attributed to rising demand for better process management, rising adoption of cloud computing, growing demand for real-time analytics, rising demand for mobile spas. Major trends in the forecast period include innovative smart process application solutions, low-code and no-code development, intelligent process automation (ipa), iot integration.
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Segmentation & Regional Insights
The smart process application market covered in this report is segmented –
1) By Type: Software; Services
2) By Solution: Customer Experience Management; Enterprise Content Management; Enterprise Mobility; Business Intelligence And Analytics; Business Process Management; Other Solutions
3) By Deployment: On-Premise; Cloud
4) By Vertical: Banking, Financial Services and Insurance (BFSI); Telecommunications And Information Technology (IT); Media And Entertainment; Manufacturing; Retail; Healthcare; Education; Transportation And Logistics; Other Verticals
North America was the largest region in the smart process application market in 2023. Asia Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in smart process application market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.
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Major Driver Impacting Market Growth
Adopting remote working significantly contributes to the growth of the smart process application market going forward. Remote working refers to a professional setting where employees are permitted to work from home or any other place other than the actual office of their employer. Smart process applications assist workers in remote work settings to record incoming paperwork, forms and faxes relating to corporate operations while enabling multi-channel information output. For instance, in February 2022, according to AT&T, a US-based telecommunications company, the percentage of companies adopting a hybrid work model where workers will do both remote work and work from the office is projected to increase from 42% in 2021 to 81% in 2024. Therefore, adopting remote working will drive the smart process application market.
Key Industry Players
Major players in the smart process application market are Microsoft Corporation, Dell Technologies Inc., Seimens AG, Accenture PLC, International Business Machines Corporation, Oracle Corporation, SAP SE, Fujitsu Limited, Salesforce.com Inc., Capgemini SE, Tata Consultancy Services Limited, Cognizant Technology Solutions Corporation, Adobe Inc., Infosys Limited, Atos SE, Wipro Limited, Tech Mahindra Limited, Genpact Limited, Lexmark International Inc., Open Text Corporation, Infor Global Solutions Inc., TIBCO Software Inc., Pegasystems Inc., Blue Yonder Inc., Software AG, Verint Systems Inc., Kofax Inc., Appian Corporation, HCL Technologies Limited.
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