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How large is the patient self-service kiosk market, and what is its growth trajectory?
The patient self-service kiosk market size has grown rapidly in recent years. It will grow from $1.26 billion in 2024 to $1.5 billion in 2025 at a compound annual growth rate (CAGR) of 19.7%. The growth in the historic period can be attributed to regulatory compliance requirements, rising healthcare costs, patient-centric care initiatives, increasing patient volume, and demand for contactless solutions.
The patient self-service kiosk market size is expected to see rapid growth in the next few years. It will grow to $3.04 billion in 2029 at a compound annual growth rate (CAGR) of 19.3%. The growth in the forecast period can be attributed to the expansion of telehealth and remote patient monitoring, interoperability and data exchange, emphasis on population health management, and demand for personalized healthcare services. Major trends in the forecast period include the expansion of AI and machine learning, augmented reality (AR) and virtual reality (VR) integration, internet of medical things (IoMT) connectivity, blockchain for data security and interoperability, 5G connectivity and edge computing.
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Which industry factors have accelerated the patient self-service kiosk market’s expansion?
The expansion of telehealth medicine is expected to propel the growth of the patient self-service kiosk market going forward. Telehealth medicine refers to the remote delivery of healthcare services using telecommunications technology. The importance of telehealth medicine has risen due to the increased access to healthcare, convenience, and the ability to reach underserved populations. Patient self-service kiosks facilitate convenient access to healthcare resources and empower individuals to manage their health remotely, fostering a more patient-centered approach to healthcare delivery. For instance, in February 2023, according to a survey of 8014 respondents done by Rock Health, a US-based healthcare organization, the adoption of telemedicine increased, with 80% of all respondents having accessed care via telemedicine at some point in their lives, up 8% from 72% in 2021. 82% of Hispanic respondents reported telemedicine use, reflecting a 9% increase in 2021. Therefore, the expansion of telehealth medicine is driving the growth of the patient self-service kiosk market.
What are the primary segments of the patient self-service kiosk market?
The patient self-service kiosk market covered in this report is segmented –
1) By Product Type: Freestanding Kiosks, Wall-Mounted Kiosks, Countertop Kiosks, Mobile Kiosks
2) By Component: Data Entry, Touchscreens, Barcode Readers, Keyboard And Trackball, Electronic Number Pad, Audio Speakers, Electronic Signature Pad, Printer, Point-Of-Sales (POS), Other Components
3) By Application: Self-Check-In, Floor Map, Prescription Order Refilling And Updating, Collection Of Co-Payments, Hospital News
4) By End User: Hospitals, Laboratories, Specialty Clinics, Pharmaceutical Stores
Subsegments:
1) By Freestanding Kiosks: Interactive Kiosks, Digital Signage Kiosks, Payment Kiosks
2) By Wall-Mounted Kiosks: Touchscreen Kiosks, Check-In Kiosks, Information Kiosks
3) By Countertop Kiosks: Self-Check-In Kiosks, Payment And Billing Kiosks
4) By Mobile Kiosks: Tablet-Based Kiosks, Smartphone-Based Kiosks, Portable Check-In Kiosk
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Which firms are leading the patient self-service kiosk market?
Major companies operating in the patient self-service kiosk market are International Business Machines Corporation, NCR Corporation, Sanden Holdings Corporation, Kontron AG, Clearwave Corporation, Fuji Electric Co.Ltd., Elo Touch Solution, Cybernet Manufacturing Inc., Peerless-AV, Telpo Technology Co. Ltd., Fabcon Inc., Evoke Creative Limited, KIOSK Information Systems Inc., JCM Global, Sedco Holding, Live Wire Digital, Meridian Kiosks LLC., Frank Mayer and Associates Inc., Pyramid Computer, Zytronic PLC, Pursuant Health Inc., Voxson Pty Ltd., Optical Phusion Inc., Olea Kiosks Inc
Which market trends are set to define the future of the patient self-service kiosk market?
Companies operating in the patient self-service kiosk market are focusing on better technological options such as retinal imaging kiosk technology, to gain a competitive edge and advance healthcare offerings. These kiosks have advanced retinal imaging technology and user-friendly interfaces, allowing users to undergo retinal scans without professional assistance. For instance, in January 2024, Pursuant Health, Inc., a US-based health data management company, unveiled a groundbreaking kiosk equipped with advanced retinal imaging technology. This cutting-edge kiosk has received 510(k) clearance from the U.S. Food and Drug Administration, marking a significant milestone. With the introduction of self-service retinal imaging capabilities, individuals can now conveniently capture their retinal images at these kiosks. The kiosk boasts an intuitive interface that seamlessly guides users through the imaging process. Following image capture, licensed eye specialists remotely analyze the images for signs of damage attributed to various health conditions, including diabetes and hypertension. This innovative addition enhances standard health check-ups by integrating retinal imaging with crucial health metrics such as weight, body mass index, blood pressure, and pulse, offering individuals a more comprehensive health assessment experience.
Which geographic trends are shaping the patient self-service kiosk market, and which region has the highest market share?
North America was the largest region in the patient self-service kiosk market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the patient self-service kiosk market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
What Does The Patient Self-Service Kiosk Market Report 2025 Offer?
The patient self-service kiosk market research report from The Business Research Company offers global market size, growth rate, regional shares, competitor analysis, detailed segments, trends, and opportunities.
A patient self-service kiosk is a convenient and user-friendly solution implemented in healthcare facilities to streamline administrative processes and enhance the patient experience. These kiosks typically feature a touch-screen interface and offer a range of functionalities tailored to meet the needs of patients.
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