The Telephone Call Centers by The Business Research Company provides market overview across 60+ geographies in the seven regions – Asia-Pacific, Western Europe, Eastern Europe, North America, South America, the Middle East, and Africa, encompassing 27 major global industries. The report presents a comprehensive analysis over a ten-year historic period (2010-2021) and extends its insights into a ten-year forecast period (2023-2033).
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According to The Business Research Company’s Telephone Call Centers, The telephone call centers market size has grown steadily in recent years. It will grow from $147.51 billion in 2023 to $151.06 billion in 2024 at a compound annual growth rate (CAGR) of 2.4%. The growth in the historic period can be attributed to increasing customer service demands, market competition and customer retention, cost efficiency and outsourcing trends, globalization and multilingual support, technology adoption for improved service.
The telephone call centers market size is expected to see steady growth in the next few years. It will grow to $164.51 billion in 2028 at a compound annual growth rate (CAGR) of 2.2%. The growth in the forecast period can be attributed to emphasis on omnichannel customer experience, focus on employee training and well-being, rise in remote work and virtual call centers, data analytics for customer insights, regulatory compliance and data security.. Major trends in the forecast period include personalized customer experiences, integration of unified communications, cybersecurity measures, self-service options, outsourcing and offshoring strategies.
The rise in the number of e-commerce vendors is expected to propel the growth of the telephone call center market in the coming future. E-commerce vendors refer to businesses and individuals that purchase and resell products and services online. E-commerce-related activities are performed on computers, tablets, cellphones, and other smart devices, and it operates in various market categories. E-commerce firms employ call center services to assist clients in making decisions about online purchases, resolving issues, and fostering a smooth customer experience. So, the increase in the e-commerce sector boosts the demand for telephone call centers. For instance, in February 2023, according to Ecommerce Europe, a Europe-based association for companies selling products and/or services online to consumers, France’s e-commerce sector (including products and services) generated €146.9 billion ($159.11 billion) in revenue in 2022, indicating a 13.8% growth over 2021. Therefore, the rise in the e-commerce market/vendors is driving the telephone call center market.
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The Telephone Call Centers Market Covered In This Report Is Segmented –
1) By Component: Solutions Or Software, Software, Consulting And Training, Integration And Deployment, Support And Maintenance
2) By Deployment: Cloud-Based Call Centres, Hybrid Call Centres, On-Premise Call Centres
3) By Vertical: Banking, Financial Services, And Insurance (BFSI), Retail And Consumer Goods, IT And Telecom, Media And Entertainment, Government, Healthcare, Travel And Hospitality, Other Verticals
Technological adoption is the key trend gaining popularity in the telephone call center market. Major companies operating in the telephone call center market are focused on adopting innovative technologies to strengthen their position in the market. For instance, in June 2022, Alorica Inc., a US-based customer experience management and BPO company, adopted real-time accent translation AI technology by entering into a partnership with Sanas. Alorica Inc. employs path-breaking AI technology to manage the difficulties of languages and accents while offering unbelievably excellent client experiences throughout its worldwide network. This Accent translation technology facilitates a better understanding of spoken language, improves proficiency in foreign languages, and resolves communication issues between international teams and clients. It allows CX service specialists to select a dialect that minimizes friction in real-time while maintaining the speaker’s originality. Sanas is a US-based software developer for linguistic translation using artificial intelligence (AI).
The Telephone Call Centers Market Report Table Of Contents Includes:
- Executive Summary
- Market Characteristics
- Market Trends And Strategies
- Impact Of COVID-19
- Market Size And Growth
- Segmentation
- Regional And Country Analysis
…….
- Competitive Landscape And Company Profiles
- Key Mergers And Acquisitions
- Future Outlook and Potential AnalysisContact Us:
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