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What are the latest figures on the unified communication market’s size and projected CAGR?
The unified communication market size has grown rapidly in recent years. It will grow from $79.06 billion in 2024 to $93.45 billion in 2025 at a compound annual growth rate (CAGR) of 18.2%. The growth in the historic period can be attributed to rising demand for greater control and customization of communication infrastructure, rising demand for organizations to transform their business models, rising adoption of unified communication solutions, increasing demand for enterprise mobility, and rise in social business integration.
The unified communication market size is expected to see rapid growth in the next few years. It will grow to $180.09 billion in 2029 at a compound annual growth rate (CAGR) of 17.8%. The growth in the forecast period can be attributed to growing digital transformations, rising demand for unified communications as a service (UCAAS), increasing demand for cloud-based solution, rising demand for video conferencing for better communication, and growing digital transformation initiatives. Major trends in the forecast period include adoption of advanced technologies, advancements in artificial intelligence, rising demand for real time and remote collaboration tools, increasing demand for mobility and BYOD, and increasing implementation of digital transformation.
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Which Market drivers have played a significant role in driving the unified communication market?
The growing digital transformation is expected to propel the growth of the unified communication market going forward. Digital transformation refers to incorporating digital technologies throughout an organization, leading to significant shifts in its operations and how it provides value to customers. The growing digital transformation is attributed to integrating digital technologies into all business areas, fundamentally changing how organizations operate and deliver customer value. Unified Communication (UC) helps digital transformation by integrating various communication tools into a single platform, enhancing collaboration and productivity, enabling remote work, and improving customer interactions through streamlined and efficient communication channels. For instance, in October 2023, according to the Australian Bureau of Statistics, an Australia-based government administration, in 2021-22, the digital activity in Australia grew by 8.6%, reaching $10.9 billion, while the overall Australian economy expanded by 11.7%. Therefore, the growing digital transformation is driving the unified communication market.
What are the key segments within the unified communication market?
The unified communication market covered in this report is segmented –
1) By Component: Hardware, Software, Services
2) By Organization: Small And Medium-Sized Enterprises (SMEs), Large Enterprises
3) By Application: Enterprises, Education, Government, Healthcare, Other Applications
Subsegments:
1) By Hardware: Unified Communication Devices, Networking Equipment, Peripherals
2) By Software: UCaaS (Unified Communications As A Service), UC Software Applications, Collaboration Tools
3) By Services: Managed Services, Professional Services, Support & Maintenance Services
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Which key players are shaping the unified communication market?
Major companies operating in the unified communication market are Microsoft Corporation, Verizon Communications Inc., Comcast Corporation, AT&T Inc., Huawei Technologies Co. Ltd., Amazon Web Services Inc., International Business Machines Corp., Cisco Systems Inc., Oracle Corporation, HP Development Company L.P., NEC Corporation, Lumen Technologies, Windstream Intellectual Property Services LLC, Zoom Video Communications Inc., Citrix Systems Inc., Avaya LLC, Tata Communications, RingCentral Inc., Genesys, ALE International, Vonage Holdings Corp., Mitel Networks Corp., GoTo Technologies USA Inc., 8×8 Inc., Dialpad Inc.
Which transformative trends will shape the unified communication market landscape?
Major companies operating in the unified Communication market are developing advanced solutions, such as the contact center-as-a-service (CCaaS) collaboration platforms, to enhance customer and employee experiences. A Contact Center-as-a-Service (CCaaS) collaboration platform provides a cloud-based solution, allowing businesses to seamlessly manage customer interactions and internal communications. For instance, in March 2023, Avaya, a US-based technology company, launched the Avaya Experience Platform, an AI-powered, contact center-as-a-service (CCaaS) collaboration platform that offers comprehensive workstream collaboration and unified communications technologies in Australia and New Zealand. AXP boosts productivity for SMEs and mid-market organizations by enabling hybrid work, with over three-quarters of Australian workers preferring this model. Staff can chat, message, video call, and send files seamlessly, ensuring efficient collaboration before, during, and after meetings. AXP reduces workloads, allowing staff to focus on customer interactions, delivers real-time information via AI-powered virtual assistants, and uses skills-based routing to match customers with the best-suited staff.
How do regional factors impact the unified communication market, and which region is the largest contributor?
North America was the largest region in the unified communication (UC) market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the unified communication market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
What Does The Unified Communication Market Report 2025 Offer?
The unified communication market research report from The Business Research Company offers global market size, growth rate, regional shares, competitor analysis, detailed segments, trends, and opportunities.
Unified Communication (UC) refers to the integration of various communication tools and services into a single, cohesive system that enables seamless and efficient communication and collaboration across an organization. It enhances collaboration and productivity by providing real-time communication and presence information, allowing teams to work together more efficiently.
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