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How has the unified communications and collaboration (ucc) market evolved, and where is it heading next?
The unified communications and collaboration (UCC) market size has grown exponentially in recent years. It will grow from $98.33 billion in 2024 to $118 billion in 2025 at a compound annual growth rate (CAGR) of 20.0%. The growth in the historic period can be attributed to increased globalization, increased remote work trends, increased cost-saving measures, growth in demand for seamless communication, integration of multiple communication channels, integration of mobile devices, and the need for enhanced productivity and efficiency.
The unified communications and collaboration (UCC) market size is expected to see rapid growth in the next few years. It will grow to $241.65 billion in 2029 at a compound annual growth rate (CAGR) of 19.6%. The growth in the forecast period can be attributed to shifting workplace dynamics, increasing hybrid models, increasing need for multilingual and multicultural support, growing emphasis on environmental sustainability, and increasing emphasis on cybersecurity and data privacy. Major trends in the forecast period include increasing use of artificial intelligence for enhanced productivity, adoption of UCC platforms tailored for specific industries, increasing use of cloud-based UCC solutions, expanding use of augmented reality for immersive communication experiences, and integration of IoT devices for seamless communication workflows.
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What are the key drivers behind the rapid expansion of the unified communications and collaboration (ucc) market?
The increase in remote work is expected to propel the growth of the unified communications and collaboration (UCC) market going forward. Remote work refers to the practice of carrying out job duties and responsibilities from a location outside the conventional office, commonly from home or another remote site, using digital tools for communication and collaboration. Remote work is on the rise due to technological advancements, shifting employee preferences, and the impact of the COVID-19 pandemic, which has compelled organizations to embrace flexible work arrangements for business continuity and efficiency. Unified communications and collaboration tools help in remote work by integrating various communication channels, such as voice, video, and messaging, into a single platform, enabling seamless communication and collaboration among remote teams. For instance, in February 2023, according to The Office for National Statistics, a UK-based non-ministerial department, in Great Britain, from September 2022 to January 2023, 16% of people reported working exclusively from home, while 28% reported a mix of working from home and commuting to their workplace.. Therefore, the increase in remote work is driving the unified communications and collaboration (UCC) market.
What is the segmentation for the unified communications and collaboration (ucc) market?
The unified communications and collaboration (UCC) market covered in this report is segmented –
1) By Type: Telephony, Conferencing, Unified Messaging, Other Types
2) By Deployment: Hosted, Cloud
3) By Organization Size: Large Enterprises, Small And Medium-Sized Enterprises (SMEs)
4) By Industry: Information Technology (IT) And Telecommunications (Telecom), Banking, Financial Services, And Insurance (BFSI), Healthcare, Retail, Manufacturing, Education, Government, Other Industries
Subsegments:
1) By Telephony: VoIP (Voice over Internet Protocol), IP Phones, Analog Phones
2) By Cloud Telephony: Cloud-based Telephony Solutions
3) By Conferencing: Audio Conferencing, Video Conferencing, Web Conferencing
4) By Unified Messaging: Email, Voicemail, Instant Messaging
5) By Other Types: Collaboration Tools, Team Messaging Solutions, Contact Center Solutions
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Who are the most influential companies in the unified communications and collaboration (ucc) market?
Major companies operating in the unified communications and collaboration (UCC) market are Microsoft Corporation Inc., Verizon Communications Inc., AT&T Inc., Huawei Technologies Co. Ltd., HP Development Company L.P., Amazon Web Services Inc., International Business Machines Corporation, Cisco Systems Inc., Orange S.A., Oracle Corporation, Adobe Inc., Lumen Technologies, Zoom Video Communications Inc., Citrix Systems Inc., Avaya LLC, RingCentral Inc., Genesys Cloud Services Inc., Zoho Corporation Pvt. Ltd., Mitel Networks Corporation, GoTo Technologies USA Inc., 8×8 Inc., Vonage Holdings Corp., BlackBerry Limited, Lifesize, Trello Inc.
What are the most influential trends expected to drive the unified communications and collaboration (ucc) market forward?
Major companies operating in the Unified Communications and Collaboration (UCC) market are focusing on technological innovations, such as AI-based audio and voice processing, to enhance user engagement and streamline collaboration across diverse platforms, thereby meeting the evolving needs of businesses in today’s remote work environment. AI-based audio and voice processing capabilities enhance audio quality by using algorithms to improve clarity, reduce background noise, and optimize speech recognition, leading to a better communication experience with collaborative tools. For instance, in November 2023, Synaptics Incorporated, a US-based Hardware company, launched the DVF120, a power-efficient system on chip (SoC) designed for advanced unified communications and collaboration (UCC) terminals featuring AI-based audio processing and native support for major platforms like Microsoft Teams, Zoom, and Cisco WebEx. The DVF120 aims for mass production in Q1 2024 and positions Synaptics as a leader in delivering next-generation collaborative user experiences.
What are the major regional insights for the unified communications and collaboration (ucc) market, and which region holds the top position?
North America was the largest region in the unified communications and collaboration (UCC) market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the unified communications and collaboration (UCC) market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
What Does The Unified Communications And Collaboration (UCC) Market Report 2025 Offer?
The unified communications and collaboration (ucc) market research report from The Business Research Company offers global market size, growth rate, regional shares, competitor analysis, detailed segments, trends, and opportunities.
Unified communications and collaboration (UCC) refer to integrated solutions that combine various communication and collaboration tools and technologies into a single platform. These solutions aim to streamline communication processes and improve collaboration among employees, regardless of their location or the devices they use. By integrating these tools, UCC enables organizations to enhance productivity, reduce communication silos, and improve overall efficiency in the workplace.
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