The unified communications and collaboration (ucc) global market report 2024 from The Business Research Company provides comprehensive market statistics, including global market size, regional shares, competitor market share, detailed segments, trends, and opportunities. This report offers an in-depth analysis of current and future industry scenarios, delivering a complete perspective for thriving in the industrial automation software market.
Unified Communications And Collaboration (UCC) Market, 2024 report by The Business Research Company offers comprehensive insights into the current state of the market and highlights future growth opportunities.
Market Size –
The unified communications and collaboration (UCC) market size has grown rapidly in recent years. It will grow from $82.21 billion in 2023 to $98.33 billion in 2024 at a compound annual growth rate (CAGR) of 19.6%. The growth in the historic period can be attributed to increased globalization, increased remote work trends, increased cost-saving measures, growth in demand for seamless communication, integration of multiple communication channels, integration of mobile devices, and the need for enhanced productivity and efficiency.
The unified communications and collaboration (UCC) market size is expected to see rapid growth in the next few years. It will grow to $202.16 billion in 2028 at a compound annual growth rate (CAGR) of 19.7%. The growth in the forecast period can be attributed to shifting workplace dynamics, increasing hybrid models, increasing need for multilingual and multicultural support, growing emphasis on environmental sustainability, and increasing emphasis on cybersecurity and data privacy. Major trends in the forecast period include increasing use of artificial intelligence for enhanced productivity, adoption of UCC platforms tailored for specific industries, increasing use of cloud-based UCC solutions, expanding use of augmented reality for immersive communication experiences, and integration of IoT devices for seamless communication workflows.
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Scope Of Unified Communications And Collaboration (UCC) MarketThe Business Research Company’s reports encompass a wide range of information, including:
1. Market Size (Historic and Forecast): Analysis of the market’s historical performance and projections for future growth.
2. Drivers: Examination of the key factors propelling market growth.
3. Trends: Identification of emerging trends and patterns shaping the market landscape.
4. Key Segments: Breakdown of the market into its primary segments and their respective performance.
5. Focus Regions and Geographies: Insight into the most critical regions and geographical areas influencing the market.
6. Macro Economic Factors: Assessment of broader economic elements impacting the market.
Unified Communications And Collaboration (UCC) Market Overview
Market Drivers –
The increase in remote work is expected to propel the growth of the unified communications and collaboration (UCC) market going forward. Remote work refers to the practice of carrying out job duties and responsibilities from a location outside the conventional office, commonly from home or another remote site, using digital tools for communication and collaboration. Remote work is on the rise due to technological advancements, shifting employee preferences, and the impact of the COVID-19 pandemic, which has compelled organizations to embrace flexible work arrangements for business continuity and efficiency. Unified communications and collaboration tools help in remote work by integrating various communication channels, such as voice, video, and messaging, into a single platform, enabling seamless communication and collaboration among remote teams. For instance, in September 2022, according to the United States Census Bureau, a US-based federal statistical system, the number of people primarily working from home in the United States tripled from 5.7% (approximately 9 million people) in 2019 to 17.9% (27.6 million people) in 2021. Therefore, the increase in remote work is driving the unified communications and collaboration (UCC) market.
Market Trends –
Major companies operating in the unified communications and collaboration (UCC) market are developing AI integrated and cloud-based solutions to enhance productivity, streamline workflows, and improve user experiences across diverse industries. AI-integrated and cloud-based solutions utilize AI algorithms to improve various aspects of communication, such as speech recognition, natural language processing, and predictive analytics, while leveraging cloud infrastructure for scalability, flexibility, and accessibility. For instance, in June 2021, Cisco Systems Inc., a US-based technology company, launched Webex suit, an AI-powered, cloud-based collaboration and communication solution. The Webex Suite offers a wide array of tools to boost collaboration in hybrid work setups with seamless video/audio conferencing, chat, content sharing, enterprise calling, customizable webinars, AI features, Webex Assistant, cloud device management, and advanced security. This demonstrates a move towards cloud-based unified communication solutions, in line with the market’s direction towards more flexible, scalable, and efficient communication tools.
The unified communications and collaboration (UCC) market covered in this report is segmented –
1) By Type: Telephony, Conferencing, Unified Messaging, Other Types
2) By Deployment: Hosted, Cloud
3) By Organization Size: Large Enterprises, Small And Medium-Sized Enterprises (SMEs)
4) By Industry: Information Technology (IT) And Telecommunications (Telecom), Banking, Financial Services, And Insurance (BFSI), Healthcare, Retail, Manufacturing, Education, Government, Other Industries
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Regional Insights –
North America was the largest region in the unified communications and collaboration (UCC) market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the unified communications and collaboration (UCC) market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
Key Companies –
Major companies operating in the unified communications and collaboration (UCC) market are Microsoft Corporation Inc., Verizon Communications Inc., AT&T Inc., Huawei Technologies Co. Ltd., HP Development Company L.P., Amazon Web Services Inc. , International Business Machines Corporation, Cisco Systems Inc., Orange S.A., Oracle Corporation , Adobe Inc., Lumen Technologies, Zoom Video Communications Inc., Citrix Systems Inc., Avaya LLC, RingCentral Inc., Genesys Cloud Services Inc., Zoho Corporation Pvt. Ltd., Mitel Networks Corporation, GoTo Technologies USA Inc., 8×8 Inc., Vonage Holdings Corp., BlackBerry Limited, Lifesize, Trello Inc.
Table of Contents
1. Executive Summary
2. Unified Communications And Collaboration (UCC) Market Report Structure
3. Unified Communications And Collaboration (UCC) Market Trends And Strategies
4. Unified Communications And Collaboration (UCC) Market – Macro Economic Scenario
5. Global Unified Communications And Collaboration (UCC) Market Size and Growth
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32. Global Unified Communications And Collaboration (UCC) Market Competitive Benchmarking
33. Global Unified Communications And Collaboration (UCC) Market Competitive Dashboard
34. Key Mergers And Acquisitions In The Unified Communications And Collaboration (UCC) Market
35. Unified Communications And Collaboration (UCC) Market Future Outlook and Potential Analysis
36. Appendix
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