Overview and Scope
Auto dealership CRM software refers to a customer relationship management solution designed specifically for car dealerships to help manage interactions with customers, streamline sales processes, and enhance customer relationships. It enables dealerships to manage interactions with customers, coordinate a multi-channel sales operation, and foster deeper customer relationships.
Sizing and Forecast
The auto dealership CRM software market size has grown rapidly in recent years. It will grow from $5.52 billion in 2023 to $6.13 billion in 2024 at a compound annual growth rate (CAGR) of 11.1%. The growth in the historic period can be attributed to growing complexity in vehicle technology, rising consumer expectations, insurance industry evolution.
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Segmentation & Regional Insights
The auto dealership crm software market covered in this report is segmented –
1) By Type: Cloud-Based, On-Premises
2) By Functionality: Sales And Lead Management, Customer Service And Support, Marketing Automation, Inventory Management
3) By Application: Small And Medium Enterprises (SMEs), Large Enterprises
Asia-Pacific was the largest region in the auto dealership CRM software market in 2023. The regions covered in the auto dealership crm software market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
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Major Driver Impacting Market Growth
The growing automotive industry is expected to propel the growth of the auto dealership CRM software market going forward. The automotive industry refers to a sector comprising a wide range of companies and organizations involved in the design, development, manufacturing, marketing, selling, repairing, and modification of motor vehicles. The auto dealership CRM software is used in the automotive sector to provide a more personalized and efficient customer experience, leading to increased satisfaction and loyalty. For instance, in June 2023, according to the Society of Motor Manufacturers and Traders (SMMT), a UK-based trade association, sales of passenger cars in the UK increased by 25.8% from 140,958 units in 2022 to 177,266 units in 2023. Therefore, the growing automotive industry is driving the growth of the auto dealership CRM software market.
Key Industry Players
Major companies operating in the auto dealership crm software market report are Salesforce Inc., Oracle NetSuite ERP, Reynolds and Reynolds, Selly Automotive, CDK Global, DealerSocket, Zoho CRM, Dealertrack, ELEAD1ONE, Freshsales, Dominion Dealer Solutions, Freshdesk, PBS Systems, VinSolutions, Creatio CRM, Izmocars, Elead CRM, ProMax, MAM Software, Xtime, LivePerson Automotive, DealersLink, Datacar CRM, Quorum DMS, myKaarma, AutoLoop, AutoRaptor, Vital Software, AutoMate DMS, Fortellis Automotive Exchange
The auto dealership crm software market report table of contents includes:
1. Executive Summary
2. Auto Dealership CRM Software Market Characteristics
3. Auto Dealership CRM Software Market Trends And Strategies
4. Auto Dealership CRM Software Market – Macro Economic Scenario
5. Global Auto Dealership CRM Software Market Size and Growth
…..
32. Global Auto Dealership CRM Software Market Competitive Benchmarking
33. Global Auto Dealership CRM Software Market Competitive Dashboard
34. Key Mergers And Acquisitions In The Auto Dealership CRM Software Market
35. Auto Dealership CRM Software Market Future Outlook and Potential Analysis
36. Appendix
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